From overly complex health score criteria to a lack of subjective CSM sentiment, customer health score programs are often rife with issues. Want to predict customer churn more efficiently? Improve…
Like an underachieving student, sometimes your customer health score program doesn’t live up to its potential. It’s no secret most customer success professionals don’t trust their health score accuracy. The reasons…
Is your health score program a source of truth? Or is it more like a prognostication from a certain groundhog in Pennsylvania? Despite a SaaS account’s good health score, according to…
It appeared everything was fantastic with Ingrid’s customer success team. Net retention, up. Complaints, down. THEN, her biggest account churned. The account had no open tickets. And NPS scores were…
The feature you dropped last week was stunning. It solved a market problem you wanted to solve a year ago. And that user interface? Intuitive … modern … so much…
Having a customer advocacy program is like having your own sales team on tap … one that actually pays you. But for most companies, you have to put in the…
Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying your to-do’s. With UserIQ Tasks, that’s now possible. Available in the new UserIQ Lab, customer…
2021 is here and the customer success industry is wondering what’s in store as we exit one of the most tumultuous years in modern memory. How will COVID-19 affect CS…
How healthy are your customer relationships? Any number of factors can impact how customers feel about your brand, for better or worse. Even seemingly trivial or innocent missteps can create…
How familiar do these customer success scenarios sound? Your quarterly renewal forecasts have been more art than science — you simply need more accuracy. Or, you want to understand why…
