Giving your users a voice shows that you are committed to their success. Your customers want to know that their voice is valued, and your team wants to know how to improve in order to deliver success to your users in every moment.
Use NPS surveys either in-app or via email so you can gauge your detractors, passives, and promoters. Break down NPS responses by segment for even deeper understanding, and take targeted actions to turn your customers into advocates.
Custom surveys give users an opportunity to tell you exactly what they think with open-ended, qualitative questions. When users take time to share their responses with you, you’ll uncover valuable feedback to help you improve their experience.
UserIQ’s micro-feedback campaigns allow your teams to create quick, real-time rating surveys for specific features within your application. Armed with this real-time feedback, you can get granular on your understanding of your user’s satisfaction and iterate quickly.
