During its rise to a key department in successful SaaS companies, customer success has typically been a “learn as we go” specialty. This adaptability and willingness to learn and grow…
Champagne for the Campaign Welcome to 2020, readers! In this edition of the Drinking Our Own Champagne (DOOC) blog, we’ll round out our discussion of how UserIQ leverages our…
As the year comes to a close, the team at UserIQ likes to look back on the past 12 months and everything that our team and our customers have accomplished….
Since the month of November is now upon us, we wanted to use this latest edition of the Drinking Our Own Champagne blog series to highlight an aspect of UserIQ…
Let’s talk onboarding! For our third post in the Drinking Our Own Champagne blog series, we’ll be talking about the ways UserIQ uses our own platform to enhance the customer…
Customer success teams can provide significant value to their business, but the role is still relatively new. As customer success has grown from a concept to a single person, to…
For the second installment of the Drinking Our Own Champagne blog series, we will be discussing how we conduct NPS surveys and analyze the results here at UserIQ. Luckily for…
As the customer success field evolves, the need for management and executive roles has become crucial but often proves a difficult position to fill. Professionals looking to fill these roles…
It goes without saying that a professional network is valuable, however, putting the pieces together in the early stages of your career can be difficult. Especially in a relatively new…
Building and growing an organization is often a figure-it-out-as-you-go operation, especially when you’re building and growing a department that’s fairly new to most companies. Tactics and processes that previously worked…
