Improve Customer Success with Guided Tour Software
Drive feature usage and engagement with guided product tours built to reinforce onboarding practices, educate users about new features, and reduce time-to-value.
Deliver Meaningful User Interactions in a Scalable Way
Showing customers where to find and how to use your most valuable features often requires high-touch interactions that don’t scale well—especially as your product changes and your customers grow. That’s where UserIQ’s guided tours come in. This high-tech solution allows you to build targeted, step-by-step usage guides that can be accessed on-demand. This means your customers will still experience effective, one-on-one guidance, while you stay focused on how to WOW them next.
SET UP A CUSTOM ONBOARDING SYSTEM WITH EASE
Without UserIQ, programming automated product tours requires a developer, extra money, and time. Streamline the experience with our easy-to-use platform, making it simple to set up a personalized program in no time.
TAILOR THE ONBOARDING EXPERIENCE TO EACH USER
Your product is versatile, so why should your onboarding solution be one-size-fits-all? Our customizable guided tours can call attention to the features that are most relevant to specific user segments, based on:
- User’s Job Role
- User or Account lifecycle stage
- User or Account data in Salesforce
- Account Type and Payment Status
- Interactions with Other Features
- Login Activity
- And more…
MAKE IT EASY FOR USERS TO ACCESS GUIDED TOURS ANYTIME
All guided tours can be opened on-demand with the UserIQ Launcher. Launcher combines all your guided tours and feature callouts into a full customer education program. Automated guided tours get users started, and the Launcher keeps them going at their own pace.
Related Feature Suites
Guided tours aren’t the only thing UserIQ offers to give you more insight and access to your user base. Preview the following related features to learn more about our all-in-one approach to creating a friction-free user journey.
USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in user engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive user adoption as you go.
PRODUCT USAGE ANALYTICS
The more you know about your users, the easier it is to delight them. UserIQ gives you the feature usage and customer health score intel you need to succeed.
CUSTOMER ONBOARDING
Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.
More Resources
