UserIQ’s product usage analytics give context into why your customers are churning and provide actionable insights about what to do about it. Our easy to read dashboard helps you correlate low user engagement with the potential to churn and lets you take steps to prevent it.
Once you’ve identified the potential reasons behind customer churn, deliver targeted campaigns to connect with disengaged users. Guided product tours introduce users to new features, and campaigns like tooltips and announcements bring attention to the features users aren’t taking advantage of.
Survey feedback provides valuable insights from your most engaged users. In-app surveys, like NPS and micro-feedback, gather voice of the customer data that can be used to understand these users and determine what’s working and what isn’t.
Get a comprehensive view of user engagement and indicators of which users are at risk for churn. This dashboard uses both UserIQ’s extensive product usage data and information from outside integrations such as Salesforce and Zendesk for a holistic view.
