Increase User Engagement and Anticipate Churn

Keeping customers engaged within your product is key to ensuring they remain successful and are less likely to churn.

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Leverage product usage analytics to proactively address low user engagement

UserIQ’s product usage analytics give context into why your customers are churning and provide actionable insights about what to do about it. Our easy to read dashboard helps you correlate low user engagement with the potential to churn and lets you take steps to prevent it.

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user engagement usage analytics
customer onboarding guided tours

Interact with at-risk customers using targeted campaigns and tooltips

Once you’ve identified the potential reasons behind customer churn, deliver targeted campaigns to connect with disengaged users. Guided product tours introduce users to new features, and campaigns like tooltips and announcements bring attention to the features users aren’t taking advantage of.

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Collect survey feedback to measure and understand user engagement

Survey feedback provides valuable insights from your most engaged users. In-app surveys gather feedback that can be used to understand these users and determine what’s working and what isn’t.

user engagement nps survey feedback
user engagement customer health

Monitor customer health and identify churn risks

Get a comprehensive view of user engagement and indicators of which users are at risk for churn. This dashboard uses both UserIQ’s extensive product usage data and information from outside integrations such as Salesforce and Zendesk for a holistic view.

User Adoption Customer Health Dashboard

Connect with your customers. Engage with UserIQ.