Utilizing UserIQ has provided QASymphony the tools needed to define key metrics for the business around renewals and overall customer health. These metrics are critical to identifying happy customers, growing their account, and turning them into advocates for QASymphony. In addition, we can determine which customers aren’t logging in and using features, so that we can proactively have conversations before the renewal period comes up to reduce the likelihood of them churning. This would not be possible without UserIQ.
UserIQ has allowed Winmo/The List to create guided tours and messages that ensure our customers are getting the most out of our platforms. Most recently we used UserIQ to promote our new webinar series and we doubled the number of signups. In addition, deep user intelligence lets us see which features are or aren’t working, and helps us keep a close eye on customer health. As we build new products, UserIQ allows us to deliver relevant messages to customers across our brand, which is critical to our growth.
QA Engineer & Product Specialist
UserIQ is a flexible platform that seamlessly integrates with our solutions. FMSI utilizes the guided tours and feature announcements to better target users when we have new product enhancements. The UserIQ solutions provide smoother transitions and increased engagement as our clients begin to leverage new product features.
VP, Educational Services