The Customer Journey Playbook Phase 4: Advocacy

Find out how to identify promoters and build a successful customer advocacy program for your organization.

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2017 Customer Success Trends

Check out the highlights from UserIQ's State of Customer Success and Trends for 2017 survey.

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The Customer Journey Playbook Phase 3: Expansion

Understand how account expansion fits into your customer success plan and determine its value for each of your customers.

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December '16 Product Webinar

Learn about setting customer success goals for 2017, review UserIQ's track a goal feature, and preview upcoming features like tooltips and email campaigns.

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2017 Customer Success State of the Industry and Trend Report

Find out what customer success teams across B2B companies large and small are doing now and how they're preparing for the new year.

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The State of Customer Success and Trends for 2017

Find out our predictions for 2017 and how to drive customer growth throughout the customer journey in our State of Customer Success and Trends for 2017 webinar.

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The Customer Journey Playbook Phase 2: Retention

Lay the foundation for your customer retention strategy and continually drive value to help guide each user through the stages of the customer journey.

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The Customer Journey Playbook Phase 1: Adoption

Successful adoption is the most critical milestone in your customer's journey, and it’s up to Customer Success teams to ensure they drive adoption, increase retention, and create lifelong advocates.

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October '16 Product Webinar

Review UserIQ's Schedule Campaigns feature, discuss NPS (Net Promoter Score) surveys and best practices, and learn about our Q4 2016 product roadmap.

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Keys to Driving Growth Throughout the Customer Journey

B2B companies are focusing on growing customers beyond the initial purchase. Here are a few ways to drive value throughout the customer journey.

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Case study

  • .07% drop in customer churn
  • 98% adoption rate
  • 4x increase in training attendance

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Driving Growth Beyond the Funnel: Why the Customer Journey is the Future of Business

Capitalize on new growth opportunities and increase revenue. Learn how the sales funnel has become an hourglass.

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September '16 Product Webinar

Learn about UserIQ's new and improved Customer Health Dashboard and find out how accessing and analyzing your customer data is now easier than ever.

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Case study

  • Provided customer visibility into 400 accounts following new product launch
  • Insights led to critical feature enhancement decisions

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High-Tech vs. High-Touch: Automating Customer Success Processes

Learn best practices for implementing high-tech customer success processes alongside high-touch strategies using intelligent automation.

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Case study

  • Surpassed survey completion goal by 70%
  • Raised email click-through rate to 20% in just 10 days

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