UNDERSTAND USER BEHAVIOR
Identify obstacles before they cause unnecessary customer churn
With UserIQ’s Customer Growth Platform™, you finally have the ability to understand what your customers are doing within your web application, what they’re missing, and how you can help, so churn becomes a thing of the past.
ENGAGE YOUR CUSTOMERS
Get ahead of user needs so you can focus on their wants
Whether you’re looking for a simpler way to onboard new customers, train on new features, or gather customer feedback, UserIQ provides in-the-moment help with its guided tour, tooltip and survey features.
ANTICIPATE FUTURE NEEDS
Make advocacy the norm, so your team can look past churn
When your onboarding efforts, support tasks and user behavior data come easy, Customer Success teams can use customer health metrics and segmented revenue data to refocus their attention on building long-term value so today’s successful customers become tomorrow’s brand advocates.
Use UserIQ to Improve User Onboarding
UserIQ’s targeted engagements, like guided tours, help Manheim onboard users to new features and adopt new products.
Want to learn more about these features?
Features for Understanding User Behaviors
- Leverage churn indicators while you still have time to turn things around
- Discuss customer needs & prevent user frustrations
- Accelerate a customer’s move from adoption to advocacy
Features for Engaging Customers
- Guided tours keep onboarding scalable without sacrificing quality
- NPS & custom surveys deliver high-value feedback
- Faster issue resolution through targeted help
Features for Anticipating Future Needs
- Trusted customer health scoring helps project long-term value
- Compare support and sentiment metrics to drive the customer journey