Customer success teams that deter churn may live to see another day, but those that drive adoption from day one enjoy better retention, advocacy and revenue opportunities in the long run. Stay proactive with the tools to onboard the right way.
Being proactive about customer success means helping users develop an immediate understanding of and connection with your product from the start. We help you do that in a data-driven, scalable and customizable way.
FINE-TUNE USER FLOWS FOR BETTER RESULTS
Data on feature usage correlations and customer health can help you reorder onboarding steps to highlight sticky features first and maximize adoption momentum.
DELIVER A PERSONAL TOUCH IN A SCALABLE WAY
Guided tour features allow you to create detailed, personalized onboarding tracks that guide your customers in a high-touch, yet scalable way.
WOW USERS EARLY AND REDUCE FRICTION FAST
Surveys, micro-feedback, and announcements let you assess and address points of friction proactively, so you can deliver a user experience that earns you compliments rather than complaints.
While your competitors are stuck merely reacting to customer churn, you’ll be one step ahead with UserIQ. Designed to refocus your efforts on user adoption, UserIQ’s integrated feature suite helps you drive faster time-to-value, so you can create long-term advocates.
With UserIQ analytics, you can easily distinguish thriving customers and valuable user flows from groups and features that need your support. When this is clear, it’s easy to move struggling users toward a feature adoption strategy that gets them back on the path to advocacy.
If a high-friction user journey is your ultimate barrier to customer success, UserIQ is here to smooth the experience. Our guided tour software makes it easy to create onboarding tutorials, guides, and tooltips. You can even target engagements with limitless audience filters.
Users want to feel like you’re listening to them and invested in their success from day one and beyond. UserIQ gives you tools to easily communicate new offerings or ask how users feel about your software in a scalable and meaningful way.
