Ready to Get Centered on Customer Success?

Customer success is becoming more of a verb than a noun—a mindset more than a single team or function. Leading Customer Success teams know that they are the key to unlocking customer potential for the benefit of the entire organization.

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Customer Success Software Hero

Keep Customer Success Teams Proactive

The right customer success software lets you be proactive by helping users develop an immediate understanding of and connection with your team and your product from the start. We help you do that in a data-driven, scalable, and customizable way.

Customer Success Software Refines User Flows

FINE-TUNE USER FLOWS FOR BETTER RESULTS
Data on feature usage correlations, journey paths, and customer health help you highlight what’s important and maximize customer success.

Customer Success User Onboarding

DELIVER A PERSONAL TOUCH IN A SCALABLE WAY
Targeted engagements and in-app campaigns allow you to deliver the right messages that support your customers in a high-touch, yet scalable way.

NPS Surveys Customer Success

TAKE THE RIGHT ACTION ON CUSTOMER FEEDBACK
Surveys and micro-feedback let you assess and address points of friction proactively, so you can deliver a user experience that earns you compliments rather than complaints.

Make Customer Success Your Competitive Advantage

While your competitors are stuck merely reacting to customer churn, you’ll be one step ahead with UserIQ. Designed to refocus your efforts on a customer-centric approach, UserIQ’s integrated feature suite helps you drive a new mindset throughout your organization.

See Where Users Get Stuck
to Create a Smoother Experience

With UserIQ analytics, you can easily distinguish thriving customers and valuable user flows from groups and features that need your support. When this is clear, it’s easy to move struggling users toward a feature adoption strategy that gets them back on the path to advocacy.

Product Usage Analytics

Customer Success Product Usage Analytics
Guided Tours for Customer Success

Bring Users to Your
Most Valuable Features Faster

If a high-friction user journey is your ultimate barrier to customer success, UserIQ is here to smooth the experience. Our guided tour software makes it easy to create onboarding tutorials, guides, and tooltips. You can even target engagements with limitless audience filters.

Guided Tours

Make New Users Feel
Welcome and Remembered

Users want to feel like you’re listening to them and invested in their success from day one and beyond. UserIQ gives you tools to easily communicate new offerings or ask how users feel about your software in a scalable and meaningful way.

User Engagement Software

User Engagement for Customer Success

Features We Think You'll Love

Features for User Analysis

  • Customer health scores to identify potential advocates or pinpoint adoption concerns
  • Feature usage & adoption data to identify high ROI features and the correlations between top features
  • Limitless data segmentation helps create targeted strategies for customer success
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Customer Onboarding Bus Icon

Features for Onboarding

  • Easy-to-create guided tours that can be segmented by user
  • Onboarding tutorial launcher for self-guided learning at any time
  • Tooltips and announcements for unintrusive feature callouts
  • Email capabilities to re-engage users who are slipping
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User Engagement Announcement Icon

Features for Engagement

  • Targeted in-app messaging makes high-tech engagement feel personal
  • NPS and custom surveys for quicker voice of the customer feedback
  • Micro-feedback for feature-specific sentiment
  • Faster issue resolution with targeted help
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UserIQ is a versatile and robust product, with many features and ways to track key metrics, support onboarding, and summarize the customer data our teams need to see. It’s been very useful to both our product and customer success teams—but for different reasons. It feels like we have only scratched the surface of what this product can do.
Ethan G.
Product Manager, PAIRIN
UserIQ has given us tremendous insight into how our users interact with the platform. The ability to segment users by feature adoption has allowed us to create targeted campaigns via multiple channels to educate and support our users. In addition, the ability for us to know how engaged each user is with our platform allows us to be proactive in our user education.
Ray B.
General Manager, CollegePlannerPro
“UserIQ gives us access to the data we need to segment our customer database and build customer health dashboards to better understand our accounts. It’s a great tool for both our product and customer success team.”
Jeff J.
COO & Co-founder, Kenect
User Adoption Customer Health Dashboard

Create a User Experience That Keeps Customers Coming Back