Customer success is becoming more of a verb than a noun—a mindset more than a single team or function. Leading Customer Success teams know that they are the key to unlocking customer potential for the benefit of the entire organization.
The right customer success software lets you be proactive by helping users develop an immediate understanding of and connection with your team and your product from the start. We help you do that in a data-driven, scalable, and customizable way.
FINE-TUNE USER FLOWS FOR BETTER RESULTS
Data on feature usage correlations, journey paths, and customer health help you highlight what’s important and maximize customer success.
DELIVER A PERSONAL TOUCH IN A SCALABLE WAY
Targeted engagements and in-app campaigns allow you to deliver the right messages that support your customers in a high-touch, yet scalable way.
TAKE THE RIGHT ACTION ON CUSTOMER FEEDBACK
Surveys and micro-feedback let you assess and address points of friction proactively, so you can deliver a user experience that earns you compliments rather than complaints.
While your competitors are stuck merely reacting to customer churn, you’ll be one step ahead with UserIQ. Designed to refocus your efforts on a customer-centric approach, UserIQ’s integrated feature suite helps you drive a new mindset throughout your organization.
With UserIQ analytics, you can easily distinguish thriving customers and valuable user flows from groups and features that need your support. When this is clear, it’s easy to move struggling users toward a feature adoption strategy that gets them back on the path to advocacy.
If a high-friction user journey is your ultimate barrier to customer success, UserIQ is here to smooth the experience. Our guided tour software makes it easy to create onboarding tutorials, guides, and tooltips. You can even target engagements with limitless audience filters.
Users want to feel like you’re listening to them and invested in their success from day one and beyond. UserIQ gives you tools to easily communicate new offerings or ask how users feel about your software in a scalable and meaningful way.
