UserIQ’s full suite of intelligence and engagement tools work seamlessly across your desktop and mobile applications to help you strengthen user onboarding, increase customer retention, and encourage adoption.
Understanding engagement and helping users reach their goals no matter what device they’re on is critical to long-term customer success. UserIQ’s mobile intelligence and engagements help to rally your entire organization around your users’ success.
Without in-app guidance, new mobile users may miss the features that will benefit them most, become frustrated or overwhelmed, and give up. Targeted in-app onboarding tours introduce your users to critical features right away for faster time-to-value and improved user adoption.
Uninformed guesses can be costly mistakes. With UserIQ’s mobile product usage analytics capabilities, you’ll have a complete understanding of what users are doing in your app, wherever they are. From identifying features that are loved to features that have been forgotten, you’ll have access to every aspect of user engagement on your platform and be able to make quick, data-driven decisions.
Users are more likely to keep using a product if it’s helpful. However, sometimes they need a little help of their own finding the features that will turn them into fans. Using our mobile product intelligence, you can quickly identify where users need some extra in-app coaching. From there, create in-app engagements, like feature callouts and tooltips, that provide in-depth user guidance without sacrificing precious time from your team.
While mobile insights can uncover what a user is doing, in-app surveys and other in-app feedback add context to why they are using (or not using) features and how they feel about doing so. Let that mobile app feedback guide your product decisions to create better experiences for each user.
A holistic understanding of how users interact with your product on the go isn’t just useful for current users; it impacts future customer success as well. As you gain an understanding of where users are thriving and struggling within the app, mobile app data helps you adjust the experience as needed to make the average user’s time-to-value even shorter.
Mobile analytics & engagements aren’t the only thing UserIQ offers to give you more insight and access to your user base. Check out these related features to learn more about our all-in-one approach to creating a friction-free user journey.
USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in user engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.
GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.
CUSTOMER ONBOARDING
Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.
