Leaders have the unique opportunity to shape culture and support change in a way that not every employee can. Customer success leaders, in particular, have a responsibility to be the…
The new year is quickly approaching, and with it comes reflection and planning. While customer success has evolved into a foundational role within software companies, it’s still an evolving field….
Since the month of November is now upon us, we wanted to use this latest edition of the Drinking Our Own Champagne blog series to highlight an aspect of UserIQ…
In our ‘View From The Top’ series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
If you find yourself shrugging your shoulders or scratching your head each time you check churn rates, this post is for you. It’s easy to think of churn as a…
Your company will go nowhere fast if all of your departments work within a vacuum. As we’ve uncovered in both our 2019 Customer Success + Product Management Alignment Report and…
In our ‘View From The Top’ Series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
In this Customer Success Spotlight, UserIQ talked to our valued customer, Nate Ragan. Nate is a Product Director at RealTracs, which is a real estate MLS (multiple listing service) based…
There’s no denying that customer success team effectiveness is measured with metrics, but what role do the harder-to-track skills play? To understand which soft skills are important for customer success…
Let’s talk onboarding! For our third post in the Drinking Our Own Champagne blog series, we’ll be talking about the ways UserIQ uses our own platform to enhance the customer…
In our ‘View From The Top’ Series, we bring together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
Selecting a customer success platform is no easy task. There are many considerations and tons of point solutions out there claiming to have what you need. To aid in your…
In our ‘View From The Top’ Series, we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
Customer success teams can provide significant value to their business, but the role is still relatively new. As customer success has grown from a concept to a single person, to…
When it comes to attracting and retaining customers for your software company, there is no shortage of theories, opinions, and ideas about how to do it. One conversation that has…
In our ‘View From The Top’ Series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
For the second installment of the Drinking Our Own Champagne blog series, we will be discussing how we conduct NPS surveys and analyze the results here at UserIQ. Luckily for…
As the customer success field evolves, the need for management and executive roles has become crucial but often proves a difficult position to fill. Professionals looking to fill these roles…
This is our first guest blog post in our ‘View From The Top’ Series which brings together top C-Suite leaders and investors in the software industry to share their stories…
In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of respondents said alignment was considered “important” or “very important” to their organization. That’s great news! But…
