Customer success teams have a million and one tasks to handle on a daily basis, and having a solid set of tools can greatly improve the way your team tracks,…
So you want to make your customer success and communication process more scalable—now what? Perhaps you’ve graded your onboarding scalability and want to incorporate more customer success tech-touch points. Knowing…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
The customer success industry is always evolving, which means it’s more important than ever to continue your professional development, and educate yourself on emerging trends and best practices. Cue, customer…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
Debate is what drives industries and ideas forward, and everyone has their own opinions. In this From the Experts roundup, we asked CS leaders what their opinions are on some…
Onboarding is critical to your customers’ long-term success, and it has a direct impact on future churn. While that much pressure on a single process can seem intimidating, there are…
Customer success is a business mindset as much as it is a practice. However, the job of customer success is typically delegated to a specific team. It can have a…
If your customer success team had to quantify their impact today, could they? As the amount of data that a CS team can collect increases, so too does the need…
UserIQ provides customer success teams with a best-in-class platform to help them engage and communicate with their users. In order to keep up with these users, who are increasingly opting…
The traditional buyer’s journey, or marketing/sales funnel, is just the beginning of the process for a B2B company. Smart companies, especially in SaaS, are realizing that the funnel now extends…
You likely already know what the typical buyer journey looks like. The semantics vary quite often, but it generally begins with awareness and then follows the path through consideration, decision,…
In 2017, we partnered with SuccessHacker and ProductCamp to conduct the first-of-its-kind Customer Success and Product Management Alignment Benchmarking survey, which helped us better understand the working relationship and state…
Customer success is a tough job. It requires a variety of skill sets, a lot of passion, and dedication to get the job done right. For those who have managed…
The team at UserIQ is always looking to improve our customers’ experiences with our product. Our latest release brings some exciting improvements to the UserIQ application, so we sat down…
Do you ever struggle to come up with new customer engagement ideas? It’s one thing to understand the importance of user engagement, but implementing the strategy and creating relevant touchpoints…
Customer success as a standalone role or department is still a relatively new concept in the SaaS industry. It’s come a long way in the last five years, but we…
Need to catch up on customer success reading? Here are a few of our favorite stories from March. How Emotion-Driven Innovation Increases Customer Loyalty | Jeanne Bliss “Emotional understanding of…
Customer success conversations are happening everywhere. From blog posts to speaking sessions at conferences, there are endless opportunities to join the conversation. A recent customer success resource we’re loving are…
Segment is a platform that collects, stores, and routes your user data to hundreds of the tools you use every day to make your business successful. Now, the power of…
