In this month’s webinar, “4 Benchmarks You Need to Know: Customer Success + Product Management Alignment,” we welcomed three expert product management and customer success leaders: Jason Brett (ProductCamp Atlanta),…
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A Q&A with TechSmith’s Customer Success Manager, Megan Carnaghi Currently in beta, event notifications, through UserIQ’s new Slack integration, allow companies to set up alerts that let them know when…
Some job roles are easier to define than others. Marketers market product benefits to attract prospective clients and identify potential leads. Salespeople build relationships with those leads and sometimes help…
Most organizations find SaaS solutions advantageous to stay fit in complex and dynamic business environments. These applications can serve one or several purposes, but there is one constant: once users...
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Tools of the Titans: The Processes, Tactics and Habits of a Best-in-Class Product Team webinar recap
It was a pleasure for Nicole Wojno, UserIQ’s Chief Marketing Officer, to welcome three enthusiastic product leaders to this months’s webinar titled “Tools of the Titans: the processes, tactics, and...
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Product roadmapping is an essential process to match your product’s evolution with business goals, integrate customer and market data, and implement feedback from relevant stakeholders. It’s also a way to…
Building a SaaS application that delivers value to your customers is an excellent start, but your job as a member of the product team is never quite done. The next…
Doing more with less is the constant challenge faced by customer success (CS) teams working in a SaaS business. They must find new ways to scale their customer base exponentially…
The days of siloed departments heads-down on their own agenda are a thing of the past. Persistent advancements in SaaS technology have made companies faster, more automated, and more connected,…
On Tuesday, June 20th, UserIQ’s Chief Marketing Officer, Nicole Wojno, had the opportunity to moderate our webinar, Customer Success: Real Talk from the Trenches. We had the pleasure of hearing…
The success and value of a SaaS business directly correlate with the size of its userbase and the percentage of loyal customers and advocates. That’s why customer growth should be…
SaaS companies have become quite sophisticated in acquiring new customers through the sales and marketing funnel (or buyer’s journey). Over the last few years, SaaS companies have also come to…
A few years ago, the buzziest new phrase in business was “sales and marketing alignment,” and to this day, it’s still a hot topic. It was a hard road, getting…
There’s a lot of good work that customer success and product teams can do together when they become a power couple in a company. But they must be synchronized, and…
The decisions you make about how to engage with your customers can only be as useful as the data you have available. One informs the other so you can hit…
B2B SaaS products are very different to manage than other product types becausethey’re accessible from anywhere and have the potential to evolve continuously. This means your product management team isn’t…
We’re thrilled to be sponsoring and attending Gainsight’s Pulse 2017 conference next week. Pulse is an incredible opportunity for to connect with customer success practitioners, thought leaders, and enthusiasts from…
UserIQ is excited to announce the addition of Bill Nussey to our board of directors. Bill has more than 30 years of experience running VC-backed software and IT companies with…
Manheim® became a UserIQ customer when they needed to find a better way to ease their two key stakeholder groups—employees and customers—through a major system overhaul and new interface changes….
