Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
If there’s one thing we can count on in the customer success community, it’s an abundance of resources. Especially in the New Year, we were thrilled to see such motivational…
Customer Success Managers are tasked with continually staying up-to-date with user expectations and desired outcomes, as well as doing everything they can to help customers towards those goals. While Customer…
Whether you’re a veteran or first timer, SaaStr Annual can be overwhelming. From marketing and sales to product and engineering, there are 300+ speakers and 150+ sessions to choose from….
For most, the New Year signifies a time of reflection. We think about our triumphs and failures, lessons learned, and how we can use those experiences to challenge ourselves in…
The new year is a time for reflection as well as outlook, and for SaaS leaders, it’s no different. For this installment of our From the Experts series, we asked…
Staying on top of all the things that need your attention every day is tough work, especially for customer success managers and professionals. You’re on the front lines with customers,…
As SaaS leaders, we know all too well that the customer success industry is evolving at a rapid rate. So much so, it’s often hard to keep up. As the…
When we heard Springbot needed to accelerate time-to-value with their customers, we were eager to come up with a game plan. Springbot’s robust platform allows small and mid-sized retailers to…
David Skok has said one of the top two reasons for churn is “failure to successfully onboard the customer.” And think about it: We’ve all experienced friction when using a…
In our 2018 SaaS User Adoption & Onboarding Benchmarking Report, we discovered that improving customer onboarding is a top priority for 70% of B2B SaaS companies and 26% intend to…
As the demand for customer success continues to rise in the SaaS industry, so does the need for education. With the increase in customer success conferences and tradeshows each year,…
A common question that many of our SaaS clients ask is: “What’s more lucrative, retaining a customer or closing a new one?” Well, there’s really no debate. Studies prove that…
Getting all of the features and procedures within your app right takes some trial and error. So, too, do the offline processes that happen within your company. A prime example…
UserIQ’s Commitment to Trust Trust is a core principle of UserIQ. Our commitment to customer privacy and security directs the decisions we make on a daily basis. Earning the trust…
2017 was a milestone year for the mobile industry as the number of people connected to mobile services surpassed 5 billion globally. That means two out of three people in…
And just like that, our User Adoption Expedition has come to a close! What an amazing journey it’s been taking the user adoption conversation to four amazing cities across the…
Customer success is a necessity in the SaaS world. No matter how efficient and easy you think your onboarding process is, there are always customers that need help getting started…
The world is no longer “going mobile”—it is mobile. The threshold of 5 billion mobile users globally was passed in 2017 and by 2020, 75% of the population will be…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
