David Skok has said one of the top two reasons for churn is “failure to successfully onboard the customer.” And think about it: We’ve all experienced friction when using a…
In our 2018 SaaS User Adoption & Onboarding Benchmarking Report, we discovered that improving customer onboarding is a top priority for 70% of B2B SaaS companies and 26% intend to…
As the demand for customer success continues to rise in the SaaS industry, so does the need for education. With the increase in customer success conferences and tradeshows each year,…
A common question that many of our SaaS clients ask is: “What’s more lucrative, retaining a customer or closing a new one?” Well, there’s really no debate. Studies prove that…
Getting all of the features and procedures within your app right takes some trial and error. So, too, do the offline processes that happen within your company. A prime example…
UserIQ’s Commitment to Trust Trust is a core principle of UserIQ. Our commitment to customer privacy and security directs the decisions we make on a daily basis. Earning the trust…
2017 was a milestone year for the mobile industry as the number of people connected to mobile services surpassed 5 billion globally. That means two out of three people in…
And just like that, our User Adoption Expedition has come to a close! What an amazing journey it’s been taking the user adoption conversation to four amazing cities across the…
Customer success is a necessity in the SaaS world. No matter how efficient and easy you think your onboarding process is, there are always customers that need help getting started…
The world is no longer “going mobile”—it is mobile. The threshold of 5 billion mobile users globally was passed in 2017 and by 2020, 75% of the population will be…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
Most B2B SaaS businesses sell to and serve various categories of customers: buyers, users, admins, industries, verticals, plan types, those with or without integrations. That means segmenting your customers is…
Many SaaS businesses opt to have a freemium model or a product that offers a free trial. In fact, Jason Lemkin says we’re now in “the golden age of SaaS…
Can you believe we’re already on the last stop of our User Adoption Expedition? It feels like just yesterday we started this incredible journey to take the user adoption conversation…
Plain and simple, users that aren’t engaging with your product in a way that moves them closer to achieving their business goals are at a higher risk of churn. However,…
Successful companies drive growth by delivering experiences that meet customer expectations in such a way that leaves customers wanting more of that same experience. Customer journey maps have become one…
At UserIQ, we live and breathe user adoption, and are always looking to dig deeper into this important, yet difficult, topic. That’s why, earlier this year, we released the…
Three down, one more to go! It’s hard to believe we’ve already wrapped up the third leg of our User Adoption Expedition in Boston. It’s been an incredible journey taking…
When Intellum told us they wanted to drive customer engagement, we couldn’t wait to dive in. Since Intellum signed with us in November 2016, UserIQ has helped them improve their…
Fighting churn is critical for B2B SaaS companies because increasing retention and achieving negative churn have a huge impact on annual revenue. But many companies aren’t monitoring proactive churn indicators…
