UserIQ is committed to helping our customers find success in every moment. We know that protecting your privacy plays a critical role in creating those successful moments in your product….
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
Well folks, that’s a wrap on the Atlanta Camp of the User Adoption Expedition! We had such a great time taking the conversation around user adoption to a cool new…
At UserIQ, our mission has always been focused on delivering what a user needs to be successful in every moment, and those moments are increasingly mobile and on the go….
In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of respondents said alignment was considered “important” or “very important” to their organization. That’s great news! But…
David Skok, venture capitalist and General Partner at Matrix Partners, pointed out in a recent article that the top two reasons that customers churn is due to either a champion…
Have you heard the news? We’re going on the road! We’re kicking off the first leg of the User Adoption Expedition right here in Atlanta. We’re excited to see everyone…
Most B2B SaaS businesses sell to and serve various categories of customers: buyers, users, admins, industries, verticals, plan types, those with or without integrations. That means segmenting your customers is…
Is elevating your customer’s journey with your SaaS application among one of your top goals this year? If so, you certainly will find it useful to start by taking a…
Billions of dollars are spent every year on initiatives and tools focusing on collecting leads and communicating with prospects. But as business models have evolved to a subscription-driven sale, the…
Last week, I spoke about user adoption at SaaStr Annual 2018, one of the most influential SaaS events in the world where thousands of SaaS founders, VCs, executives, and enthusiasts…
After wrapping an awesome week at SaaStr Annual, I wanted to sit down, and not just because my feet are really sore, but because I wanted to reflect on what…
SaaStr Annual is the one of the most notable events for the SaaS community each year, and it’s grown massively since its inception in 2015. We’re thrilled to be a…
SaaStr Annual is one of our favorite conferences each year because it’s an opportunity to submerge yourself for three days in some of the best networking and learning for the…
Few business innovations haven shaken organizations and their processes the way digital technologies have. SaaS and e-commerce platforms, social media, and mobile apps have challenged traditional sales funnels and the…
Imagine that you have just released your new software product. So far, things seem to be going well. Customers are signing up for trials, and a healthy number of them…
Since I joined the UserIQ team as CEO in March, it’s been a very exciting year. We’ve made great strides as a company and I think it’s important to reflect…
Staying ahead of the pack as a marketer is no easy task. There are always new strategies, new tools, and new channels to experiment with. Marketing practices and tactics continue…
We’ve all experienced friction when using a new app or service for the first time. Whether it’s a complex log-in process that requires you to secure a copy of your…
For years, companies have effectively utilized Net Promoter Score (NPS) surveys to gauge customer loyalty and grow monthly recurring revenue. In fact, former CEO of General Electric, Jack Welch, has…
