Before launching UserIQ in 2014, I was serving as a Chief Information Officer for a B2B travel tech company, TRX Inc. (which we later sold to Concur). We had a…
You likely already know what the typical buyer journey looks like. The semantics may vary, but it generally begins with awareness and then follows the path through consideration, decision, and,…
At UserIQ, we don’t just create a customer success (CS) solution. We live and breathe our own platform every day. Over the coming months, we will be publishing a series…
The results are in: a strong alignment between Customer Success and Product Management teams creates stronger and more successful companies. In UserIQ’s 2019 Customer Success + Product Management Alignment Benchmarking…
The results are in! We’ve once again partnered with SuccessHacker and ProductCamp to release the 2019 Customer Success + Product Management Alignment Benchmarking Report: Taking Alignment to the Next Level. …
As a customer success leader, you and your team spend plenty of time tracking, analyzing, and improving customer health. However, have you stopped to do the same for your customer…
Customer success teams have a million and one tasks to handle on a daily basis, and having a solid set of tools can greatly improve the way your team tracks,…
So you want to make your customer success and communication process more scalable—now what? Perhaps you’ve graded your onboarding scalability and want to incorporate more customer success tech-touch points. Knowing…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
The customer success industry is always evolving, which means it’s more important than ever to continue your professional development, and educate yourself on emerging trends and best practices. Cue, customer…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
Debate is what drives industries and ideas forward, and everyone has their own opinions. In this From the Experts roundup, we asked CS leaders what their opinions are on some…
Onboarding is critical to your customers’ long-term success, and it has a direct impact on future churn. While that much pressure on a single process can seem intimidating, there are…
Customer success is a business mindset as much as it is a practice. However, the job of customer success is typically delegated to a specific team. It can have a…
If your customer success team had to quantify their impact today, could they? As the amount of data that a CS team can collect increases, so too does the need…
UserIQ provides customer success teams with a best-in-class platform to help them engage and communicate with their users. In order to keep up with these users, who are increasingly opting…
The traditional buyer’s journey, or marketing/sales funnel, is just the beginning of the process for a B2B company. Smart companies, especially in SaaS, are realizing that the funnel now extends…
Customer success is a tough job. It requires a variety of skill sets, a lot of passion, and dedication to get the job done right. For those who have managed…
The team at UserIQ is always looking to improve our customers’ experiences with our product. Our latest release brings some exciting improvements to the UserIQ application, so we sat down…
Do you ever struggle to come up with new customer engagement ideas? It’s one thing to understand the importance of user engagement, but implementing the strategy and creating relevant touchpoints…
