User Stories

It’s our mission to help companies adopt a customer success mindset so they can orient their business on their users’ needs. Here’s what our customers have to say about working with UserIQ.

Case Studies and Testimonials

“Thanks to UserIQ, Manheim has been able to successfully onboard hundreds of users, both internal and external, to our newest and most powerful features. In addition, by utilizing UserIQ’s in-app guided tours and analytics, we know that the numbers of customers who use these features is also increasing.”

Chuck K.
Director of User Experience (UX) at Manheim

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“We rely on UserIQ to inform users about events and promotions that are relevant to them. Email inboxes are becoming more and more clogged, so it’s imperative that we can rise above the noise by reaching users where they are – in our platform. UserIQ cuts down on hours of development time it would take to try and do this ourselves! With UserIQ, we can serve targeted messaging directly to select groups – based on usage habits or identifiers pulled right from​ ​Salesforce. I recommend UserIQ to anyone who needs to communicate in-product messaging and wants to enhance, rather than disrupt, user experience.”

Marilyn M.
Senior Director, Brand Marketing at List Partners, Inc.

“We use this tool to keep an eye on our less active accounts. It helps us to be proactive with our clients, and saves us countless hours of manual monitoring. Keeping track of the “little things” that make a big difference. We have definitely elevated our client relationships by being able to better anticipate our customer’s needs.”

Tad K.
VP of Client Services at Intellum

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“We needed a way to analyze usage data, send in-app messages, and track customer health, and UserIQ had the full package of what we were looking for.”

Andy S.
Chief Product Officer at Reveal Mobile

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“UserIQ helps us communicate with customers, gather feedback, and promote new features. We are able to identify and message different customer segments within UserIQ, and we’ve seen significantly higher engagement with product campaigns, such as NPS Surveys and new product launches.”

Cynthia A.
Product Manager at Brainshark

Before UserIQ, we were acting like firefighters, since we always were forced to be reactive. Now, instead of going after all our accounts at the same time, we’re able to prioritize what we do, who we target, and when we act.”

Carl V.
Co-Founder and VP at BIM One

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“UserIQ has allowed List Partners, Inc. to create guided tours and messages that ensure our customers are getting the most out of our platforms. Most recently we used UserIQ to promote our new webinar series and we doubled the number of signups. In addition, deep user intelligence lets us see which features are or aren’t working and helps us keep a close eye on customer health. As we build new products, UserIQ allows us to deliver relevant messages to customers across our brand, which is critical to our growth.”

Rob T.
Vice President of Product at List Partners, Inc.

“UserIQ is an enormously effective tool for assisting, understanding and communicating with our customers. The biggest benefit I get is being able to segment my users by almost any metric so that I can customize programs and campaigns for more surgical precision. There are other companies that have similar products, but UserIQ has proved to be very nimble and able to make changes and improvements at a much faster pace than others.”

Tim T.
VP of Product Management at ControlScan

“UserIQ is a flexible and powerful platform for customer health scoring, NPS collection, in-product onboarding, educational marketing, and usage insights – all in one. Since adopting, we’ve gained confidence in assessing the health of our customers, saved countless hours in reporting, and freed the process of building effective onboarding from the development team.”

Josh H.
Customer Success Team Lead at TechSmith

“UserIQ has given us tremendous insight into how our users interact with the platform. The ability to segment users by feature adoption has allowed us to create targeted campaigns via multiple channels to educate and support our users. In addition, the ability for us to know how engaged each user is with our platform allows us to be proactive in our user education.”

Ray B.
General Manager at CollegePlannerPro

“Simple implementation, great features, fantastic support. The UserIQ team really goes out of its way to make sure we have everything we need so we can effectively enhance our digital experiences.”

Esther K.
Campaign & Content Manager at RentPath

“We’re working towards being more proactive with our customers and doing less ‘firefighting’ overall. UserIQ allows us to identify potential issues early on and proactively reach out to our customers—showing them we’re engaged and concerned about their success/failure with our products.”

Megan C.
Customer Success Manager at TechSmith

“UserIQ is a powerful tool for messaging users at the right time in-app when they’re more prime to receive an outreach from us. Email open rates can’t touch what we’re able to do with in-app campaigns.”

Chris W.
Customer Lifecycle Manager at ShootProof

“UserIQ has great support and I love the live tutorials they offer on the platform. Their team has been super helpful in getting us up and running as quickly as possible.”

Linnea H.
Customer Success Manager at Kodiak Rating

“I really like UserIQ! The platform is helping us educate first time users, and I can see how powerful it can be. There is big potential for my company if we’re using UserIQ.”

Daniel H.
Audience Evangelist and Customer Success Manager at Reveal Mobile

“UserIQ goes above and beyond to make sure that they deliver what they promise for their customers. The support is outstanding and the features are extremely helpful—particularly for reviewing product usage and tracking churn.”

Sherry S.
Director of Academic Success at TrueLearn

“Before UserIQ we had zero visibility into what our clients were using from a product usage perspective and didn’t know what they liked most and what they didn’t. Now with UserIQ, we can see what customers are actually using so we can make better product roadmap decisions.”

Adam C.
Senior Director of Customer Success at Kenect

“UserIQ gives us access to the data we need to segment our customer database and build customer health dashboards to better understand our accounts. It’s a great tool for both our product and customer success team.”

Jeff J.
COO and Co-Founder at Kenect

“UserIQ gives us a fast way to communicate to customers that’s easy to customize. Plus, their customer service is excellent!”

Vivian H.
Release Manager at iCIMS

“UserIQ is easy to use, helps us gather insights about user onboarding and drives our product roadmap.”

Eike M.
Product Owner at Sensedia

“Thanks to UserIQ we know more about our clients in days than we have known in years.”

Allison G.
Director of Operations at Pairin

“We’ve been a UserIQ customer for a few years now, and we’re excited to be using UserIQ’s new mobile intelligence capabilities. The feature that really tipped the scale for us was the mobile contextual help. The ability to communicate with our mobile users in-app will help us create an engaging and seamless user experience.”

Christie T.
Director, Client Success Team at SnapMD

“UserIQ is a versatile and robust product, with many features and ways to track key metrics, support onboarding, and summarize the customer data our teams need to see. It’s been very useful to both our product and customer success teams—but for different reasons. It feels like we have only scratched the surface of what this product can do…”

Ethan G.
Product Manager at PAIRIN

“UserIQ helped us get our user onboarding guides in place quickly and calculate health scores so we know which accounts are at risk and we can proactively intervene and save those accounts.”

Tom Z.
Director of Customer Success at ExakTime

“UserIQ provides our Product and Customer Happiness teams with the tools for enhancing the user experience, as well as the ability to measure customer happiness. Non-technical members of our team can easily create tooltips, tours, and announcements that seamlessly integrate with our product, without requiring any development resources.”

Nate R.
Product Director at RealTracs

“Our experience with UserIQ has been great – easy integration, lots of customization, great mix of features, and simple to leverage across multiple teams. We’ve been able to outline the user journey and identify dead ends, all while targeting our customers with relevant messaging and guiding users through a cleaner, faster onboarding process.”

Arash M.
VP, Product at StackPath

“UserIQ has given us out-of-the-box insight into how users engage with our tool. Targeted campaigns and surveys have helped us influence user behavior and collect feedback to improve onboarding. Plus, an automated, flexible customer health score and dashboard has saved us hours of manual work each month.”

Firas M.
Onboarding & Support Services Manager at Intelligent Hospitality

“Our customers are change averse and we wanted to provide a solution that would help them understand what was changing with our platform and the benefits of what we were doing. UserIQ developed a creative solution to solve this problem and we’ll be using their guided tour on our site. We expect a fairly easy transition thanks to the UserIQ team being creative and responsive to our needs.”

Greg H.
Senior Product Manager at Manheim

“Being able to target feature announcements and surveys to a specified audience is a huge win for our organization. It’s easy to set-up, easy to use, and a great way to discover more about your users by soliciting feedback directly in the platform.”

Jack D.
Lead UX Designer at Aaron’s

“The platform is easy to use and saves lots of CS calls. It makes the whole user experience so much better! Internally, we love the reporting and the ability to monitor customers that could use an upgraded plan. Replaying a user’s session is also very handy for the support team staff. Overall, our CS team has never looked more on top of their game.”

Tommy L.
User Support at BIM One

G2 Reviews

“We had absolutely zero visibility into what our clients were using from a product usage perspective and needed to see what they liked most and what they didn’t use. UserIQ has solved that issue for us.”

Adam C.

“We get tons of value out of UserIQ but one of the more useful capabilities is to provide timely, personalize onboarding to our users without having to commit development resources.”

Brandon K.

“We are using UserIQ to understand client health and help support the onboarding experience. Within day’s we know more about our clients than we have known in years.”

Allison G.

“If you have any need to communicate with users through your website/platform, UserIQ has done the work for you. Don’t waste dev time trying to implement your own solution, give these guys a call!”

Marilyn M.

“My favorite thing about UserIQ is that I don’t need to get a developer or graphic designer involved to send out our release notes, webinar notifications, and tool tips.”

Dianna L.

“Using UserIQ, as marketers we can design, implement, measure and continuously tweak the impact of in-app campaigns. This is a much better formula for creating positive user engagement.”

Carrie K.

“UserIQ’s different notification options allow us to tailor our messages and tours to the best user experience.”

Jake F.

“With UserIQ we have been able to promote new features, conduct surveys and gather customer sentiment via in app NPS.”

Evan N.

User Adoption Customer Health Dashboard

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