Once a customer signs up, you have a small window to show them they’ve made the right decision. Reducing a user’s “time-to-value” (TTV) is a critical part of driving customer success, and UserIQ can help by:
MAINTAINING USER EXCITEMENT THROUGH IN-APP COMMUNICATION AND ENGAGEMENT
BUILDING CONFIDENCE THAT YOUR PRODUCT WILL ACHIEVE YOUR USERS’ BUSINESS OUTCOMES
PROVIDING A HIGH-QUALITY CUSTOMER EXPERIENCE TO HELP USERS REALIZE A QUICK RETURN ON INVESTMENT
Showing customers where to find and how to use your most valuable features often requires high-touch interactions that don’t scale as you grow. UserIQ’s personalized approach to in-app customer onboarding helps new users wherever they are in the customer journey. Our easy-to-use platform lets you create a customized onboarding program for different types of users quickly and effortlessly.
UserIQ’s step-by-step guided tours can be accessed by your users on-demand with Launcher, which makes it easy for them to find and review any feature tour anytime, and at their own pace.
Having data that sheds light on user behavior is vital to creating a relevant and meaningful customer experience. Our platform puts this data at your fingertips so you can take action to improve your users’ experience at every step of their journey. UserIQ’s product usage analytics will give you insight into the features that are and aren’t being used by each account, segment, and user so you can drive faster time-to-value.
Our user segmentation capabilities enable you to analyze in-app usage data for your audiences, so that you can be proactive against potential issues. Create custom segments, assess user behaviors, build targeted campaigns, and anticipate customer concerns to help you deliver experiences that users demand and expect.
