Once a customer signs up, you have a small window to show them they’ve made the right decision. Reducing a user’s “time-to-value” (TTV) is a critical part of driving strong user adoption by:
MAINTAINING USER EXCITEMENT BY DELIVERING WOW MOMENTS
BUILDING CONFIDENCE THAT YOUR PRODUCT WILL ACHIEVE YOUR USERS BUSINESS OUTCOMES
PROVIDING A HIGH-QUALITY CUSTOMER EXPERIENCE TO HELP THEM REALIZE A QUICK RETURN ON INVESTMENT
Showing customers where to find and how to use your most valuable features often requires high-touch interactions that don’t scale as you grow.
UserIQ’s personalized approach to in-app customer onboarding helps new users wherever they are in the customer journey. Our easy-to-use platform helps users create a customized onboarding program for different types of users quickly and effortlessly.
UserIQ’s step-by-step guided tours can be accessed by your users on-demand with Launcher, which makes it easy for them to find and review any feature tour anytime, and at their own pace.
Having data at your fingertips on your users’ behaviors and interactions is vital to creating an experience that is relevant and most meaningful to them. Our platform enables you to take action on customer usage to improve your users’ experience at every step of the journey. UserIQ’s product usage analytics will give you insight into the features that are and aren’t being used by each account, segment, and user so you can deliver faster time-to-value.
Our user segmentation tools enable you to easily manage product usage analytics for your audiences. Create custom segments, personalize onboarding, and analyze audience behaviors to help you understand and create experiences users expect.
Identify power users and inactive ones. Determine and compare user engagement opportunities and risks between different types of users. Learn how to enrich your users experience by proactively taking action when you know the features that need to be promoted, can anticipate issues, and take corrective action.
