NPS surveys are an industry standard and are a quick reference point for gauging user sentiment. Now with user segmentation, comprehensive health scoring, and seamless integrations, you can learn even more about your customers’ success through NPS.
NPS surveys are a straightforward way to understand user sentiment, identify your biggest fans and power users, and follow up with unhappy users quickly.
NPS scoring needs to be as inclusive as possible to paint an accurate picture of user sentiment. That’s why we’ve empowered you to send NPS surveys via email or in-app alerts, so you can cast a wider net and receive feedback from users at all levels of engagement with your product.
NPS best practices recommend leveraging user segmentation by criteria including job title, company size, and other relevant cohorts to give insight into how each type of user feels about your product. Use this data as a starting point to investigate the effectiveness of your customized onboarding and engagements.
Customer health scores bring together a variety of product usage analytics and NPS scores for an at-a-glance understanding of churn risk. By adding more context to a user’s single NPS score, you’ll avoid an oversimplification of your customer success landscape.
Your workflow may involve different platforms, but these tools should make your job easier, not more complicated. With UserIQ’s Salesforce integration you’ll be able to map NPS scores into your Salesforce user records in just a few clicks.
NPS surveys aren’t the only thing UserIQ offers to give you more insight and access to your user base. Check out these related features to learn more about our all-in-one approach to creating a friction-free user journey.
USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.
GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.
CUSTOMER ONBOARDING
Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.
