Your data is only as valuable as the decisions you can make with it. Our intuitive user segmentation tools offer a simple way to target your audience and determine the best customer success strategies for them.
Personalized experiences are powerful experiences. Tailoring in-app engagements leads to more engaged users in the short term and reduces churn in the long run. With UserIQ’s advanced user segmentation tools, you can easily slice and dice product usage analytics for each one of your unique audiences and deliver the right message to the right user at the right time.
Create custom segments based on a limitless combination of in-app behaviors, user data, and demographics to analyze usage data like never before. With these tools, see data points such as feature interaction by job role, NPS score variation by company size, login frequency by customer health score, and much more.
UserIQ monitors when each of your custom user segments is accessing your site, which features they are using, how many pages they view, and more. With your data already sorted into aggregate groups, you’ll be able to compare engagement and churn risks between types of users quickly.
Onboarding is a critical time for getting new users engaged and quickly seeing value. With user segmentation, you can customize their onboarding experience based on any number of factors. Engagements can also be set up to progress as a user completes milestones within the app so you can deliver the ideal onboarding experience to ensure success every time.
Once you’ve created a custom audience and analyzed their behavior, UserIQ lets you develop in-app campaigns that help get users hooked on your platform—making them less likely to churn. Deliver personalized in-app engagements, customized onboarding guidance at scale, and targeted satisfaction surveys so each user feels like your product was built just for them (because it was).
User segmentation isn’t the only thing UserIQ offers to give you more insight and access to your user base. Check out these related features to learn more about our all-in-one approach to creating a friction-free user journey.
USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.
GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.
CUSTOMER ONBOARDING
Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.
