Customer success basics
Webinar
03.29.21
Customer Success Basics: What Matters Most to Customers
What are customer expecting in 2021? How do you get health scores right? In this pre-recorded webinar, you can watch CS experts from Experity, Meltwater and EveryoneSocial discuss these issues.
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2021 customer success trends
Webinar
01.29.21
Predictions for Customer Success in 2021
From the effects of Covid-19 to the emergence of CS Ops, SalesLoft’s Adam Waid shares his views in this frank discussion.
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onboarding webinar
Webinar
11.20.20
How Your CSMs Can Demonstrate Immediate Onboarding Value
Why are quick onboarding wins important? How can you get them? See this and more in a pre-recorded webinar hosted by UserIQ and featuring panelists from SharpSpring and Game Plan.
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Health score webinar
Webinar
10.30.20
Missing Pieces in the Customer Health Puzzle
Instinct will only take you so far. In this webinar, we delve into creating practical health scores your entire team can use. Featuring panelists from Kustomer, Workable and ClickDimensions.
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UserIQ data webinar
Webinar
10.23.20
How Data Can Build Lasting Relationships
Pre-recorded webinar. Is your team using data correctly? How can you get executive buy-in on your next CS tool? Featuring panelists from Ambition, Bandwidth and E2open.
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UserIQ advocacy webinar
Webinar
09.02.20
Customer Advocates: Your Hidden Sales Team
Stay ahead of your competition by tapping into the power of PAYING customers — advocates. Featuring panelists from Braze and G2.
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Webinar
08.05.20
The Journey Doesn’t End at the Sale
How to build the perfect customer marketing program. Featuring panelists from SalesLoft, Domo and Lessonly.
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Webinar
06.25.20
Leveraging Customer Success to Amplify Growth
Learn how you can turn your customer success organization into a revenue center with advice from our expert panelists from TechTarget, Iterable and Showpad.
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Webinar
05.15.20
Customer Success in the Era of Product-Led Growth
Check out this webinar to hear from Erica Ayotte, VP of CS at Privy, about how customer success and product-led strategies work together.
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Webinar
04.23.20
Shifting Tides: How Customer Success Leaders are Adapting to COVID-19 and the New Normal
Check out this webinar to hear from an expert panel of Customer Success leaders about how they’re adapting during COVID-19.
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UserIQ customer success operations webinar
Webinar
03.18.20
Customer Success Operations: Driving Efficiency & Productivity for CS Teams
Check out this webinar to hear from an expert panel of Customer Success Operations leaders about high-efficiency team structures, capacities, and procedures.
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csm advice for the c-suite webinar
Webinar
02.02.20
From the Trenches: Things Your Customer Success Team Wants the C-Suite to Know
Check out this on-demand webinar for a real-talk discussion from the ranks of customer success management about the key parts of their job they wish you knew.
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webinar customer success for the c-suite
Webinar
01.23.20
A View from the Top: Customer Success for the C-Suite
Join us for a webinar on Thursday, January 23rd, 2020 at 2pm ET as we hear from software executives about how they view customer success, its contribution to their business, and how they are boosting their bottom line.
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customer-success-cogs-operating-expenses
Webinar
11.11.19
Hot Takes in Customer Success: COGS or Operating Expenses?
Are CSMs accounted for as Cost of Goods Sold or as an Operating Expense? Listen in to our expert panel to find out how CS teams are accounted for financially and organizationally within the business.
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customer-success-planning-webinar-2020
Webinar
11.05.19
Key Focus Areas for Customer Success Planning in 2020
As we reflect on the past few years of customer success, we want to know — what can we expect to see in 2020? We asked a few industry experts to reflect on their team’s progress in 2019, and share their focus areas for 2020.
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Customer Success + Product Alignment Improve Customer Experience
Webinar
09.27.19
How Customer Success + Product Team Alignment Drives Better Customer Experiences
Join our expert panel as we dig into findings from our latest research and uncover opportunities for reducing churn and shaping more meaningful customer experiences.
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Webinar
08.15.19
Navigating Compensation for Your Customer Success Team
Join our expert panel as we explore various compensation models and find out which approaches work well and which ones don’t.
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2019 Customer Success + Product Management Alignment Benchmarking Webinar
Webinar
07.03.19
Uncovering the 2019 Trends in Customer Success + Product Management Alignment
Tune in as our expert panel deep dives into the findings from our survey and identify benchmarks, common hurdles, and our best tips and tricks for driving alignment.
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Scaling Your Customer Success Team webinar
Webinar
05.28.19
The Good, the Bad, and the Ugly of Scaling Your Customer Success Team
Hear from customer success leaders about the challenges they’ve faced in scaling, how they’ve overcome them, and how you can be proactive against potential pitfalls.
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seamless-mobile-webinar
Webinar
05.17.19
Customer Success Across Mobile and Web Platforms
Get a peek under the hood and walk through our new mobile capabilities to see how we’re using it to make our users successful across all devices.
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Customer Success Professional Growth webinar
Webinar
04.24.19
Expert Roundtable: Climbing the Ranks in Customer Success
Hear from the experts in the industry as they reveal their secrets to success, what it took to get there, and how you can optimize your own career path in customer success.
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Customer Advocacy Revenue Growth webinar
Webinar
04.10.19
Making Customer Advocacy Your Secret Weapon for Revenue Growth
Hear from the experts about the most effective ways to drive customer advocacy for your organization and ultimately, grow your bottom line.
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UserIQ trial conversions webinar
Webinar
03.05.19
Increasing Trial Conversions with User Adoption Strategies
Find out how to optimize trial conversions with a customer success-driven approach, deliver a shorter time-to-value, and map critical conversion points into the customer journey.
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UserIQ webinar accelerating time to value
Webinar
01.08.19
Accelerating Customer TTV through Lifecycle Nurturing
Learn why nurturing customers from lead to advocate is crucial to your growth and how to use a lead-nurture mindset to think about nurturing your customers.
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Webinar
11.01.18
Reflections & Predictions: Customer Success from 2017-2019
Our panelists will deep dive into the trends they’ve seen in customer success over the last two years and how they expect the industry to evolve.
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NPS Detractors webinar
Webinar
10.17.18
NPS Best Practices: How to Address Detractors
Now that your NPS survey is complete, how do you address identified detractors? Our panel of experts gives you their take on how to respond.
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Fireside Chat with Jeanne Bliss + Rachel Orston
Webinar
08.28.18
Fireside Chat with Jeanne Bliss + Rachel Orston
Join UserIQ’s CEO Rachel Orston as she chats with Jeanne Bliss about the trends she’s seeing in the market today, how we can deliver more human interactions with our customers, and much more.
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Webinar
07.20.18
The Top User Adoption & Onboarding Trends for 2018
Learn about finding the key touchpoints for engaging your customers in the moment, even beyond the original point of purchase.
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Drive Customer Engagement webinar
Webinar
06.26.18
Driving Customer Engagement: How to Find the Right Touchpoints Throughout the Customer Journey
Learn about finding the key touchpoints for engaging your customers in the moment, even beyond the original point of purchase.
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voice of the customer webinar
Webinar
05.31.18
Using Voice of the Customer to Grow Your SaaS Business
Find out how to gather valuable customer feedback and use that feedback as a guide to delivering exceptional user experiences.
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driving adoption with UserIQ
Webinar
05.11.18
How Customer Success + Product Teams Leverage UserIQ to Drive User Adoption
Get a peek under UserIQ’s hood and find out how we use our own platform to understand and measure user adoption to deliver an exceptional customer experience.
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Customer Onboarding Webinar
Webinar
05.02.18
Customer Onboarding: Real Talk from the Trenches
Our panel of experts share all—the good, the bad, and the ugly—of customer onboarding, and answer your top questions about how to build a strategy, how to overcome challenges, and more.
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Webinar
04.18.18
Why a Strategic, Company-Wide Approach to User Adoption is Key
Our panel explained the business value of driving stronger user adoption and how to take a top-down approach to aligning your company around the customer.
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Webinar
03.07.18
Cracking the Code on User Segmentation Strategies
Our experts explain their top strategies for effectively segmenting your users, how to evaluate and adjust your plan, and offer examples.
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Webinar
01.24.18
High-Tech + High-Touch: How to Blend Onboarding Approaches to Maximize User Adoption
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Webinar
12.07.17
Top 5 Customer Success + Product Management Trends for 2018
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Webinar
11.08.17
How to Use NPS to Create the Ultimate Customer and Product Experience webinar
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Webinar
10.26.17
The Dos and Don’ts of Customer Journey Mapping webinar
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Webinar
09.19.17
Facilitating Post-Sales Alignment: Real Talk from the Experts webinar
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Webinar
08.16.17
4 Benchmarks You Need to Know: Customer Success + Product Management Alignment webinar
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Webinar
07.21.17
Tools of the Titans: the processes, tactics, and habits of a best-in-class product team webinar
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Webinar
06.20.17
Customer Success: Real Talk from the Trenches webinar
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Webinar
04.26.17
3 Secrets to Successfully Navigating the Onboarding Stage webinar
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Webinar
12.14.16
December ’16 Product Webinar
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Webinar
12.05.16
CS Trends 17 Webinar
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Webinar
10.04.16
October ’16 Product Webinar
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Webinar
09.04.16
September ’16 Product Webinar
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