Drive Product Engagement with User Behavior Analytics & Customized Alerts

Discover how users are engaging with your product and use powerful analytics to maximize customer success with UserIQ’s product engagement software.

Product Engagement Software

Make Meaningful Connections with Users Wherever They Are

Delivering relevant messages to the right person at the right time has never been more important. Whether they’re in your application or outside of it, engage with users in the moments that matter to drive adoption and success.

Combine High-Tech and High-Touch Engagement for Smarter Onboarding

Create a more engaging onboarding experience for every customer, every time. Guided product tours teach users how to adopt relevant features, while the Launcher keeps every tutorial only a click away.

product engagement guided tours
Feature Usage for Product Engagement

Understand How Each User is Interacting with Your Product

UserIQ’s detailed product usage analytics make it easy to understand how each user segment is interacting with your product. Our flexible dashboard allows you to identify top users and features in every segment, letting you know which features are most relevant for each user or which users may need assistance.

Kickstart Product Engagement With Feature Callouts

Your product is always improving, so it’s important to keep your users up to speed. Custom feature callouts bring attention to product upgrades and highlight new features so users stay engaged and continue seeing value.

product engagement feature callout
product engagement tooltips

Guide Product Engagement with Tooltips

Unobtrusive tooltips encourage feature adoption by offering suggestions on how a user can implement a feature into their workflow.

Pinpoint Feature Improvements and Anticipate User Demands

Feedback from your users can be used in combination with product usage analytics to uncover aspects of your product that are hindering adoption and engagement. Predictive feature usage helps you understand which features lead to improving user adoption so you can guide your users to success.

data-driven product management predictive feature adoption
product engagement customer feedback

Get Custom Alerts and Never Miss a Beat

Each day, your users are performing a countless number of activities. Event notifications keep you up to date with the issues that need your attention. Our email and Slack integration ensure you’ll always be aware when a customer:

  • Hasn’t logged in for a while or shows a drop in activity
  • Has a significant change in their customer health score
  • Opens 3 or more high-severity service tickets in a month
  • Is approaching their renewal date
  • Responds to an NPS survey prompt
  • And much more

UserIQ is a powerful tool for messaging users at the right time in-app when they’re more prime to receive an outreach from us. Email open rates can’t touch what we’re able to do with in-app campaigns.

Chris WaltersCustomer Lifecycle Manager, ShootProof

Related Feature Suites

Product engagement software isn’t the only thing UserIQ offers to give you more insight and access to your user base. Check out the following related features to learn more about our all-in-one approach to creating a friction-free user journey.

Guided Tour User Engagement Capabilities
Guided Tour Product Usage Analytics
Customer Onboarding With Guided Tour Software

GUIDED TOUR SOFTWARE

Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.

PRODUCT USAGE ANALYTICS

The more you know about your users, the easier it is to delight them. UserIQ gives you the feature usage and customer health intel you need to succeed.

CUSTOMER ONBOARDING

Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.

User Adoption Customer Health Dashboard

Accelerate Your Time to Value. Let UserIQ Power the Journey.