Drive Product Engagement with User Behavior Analytics & Customized Alerts
Discover how users are engaging with your product and use powerful analytics to maximize customer success with UserIQ’s product engagement software.
Delivering relevant messages to the right person at the right time has never been more important. Whether they’re in your application or outside of it, engage with users in the moments that matter to drive adoption and success.
Create a more engaging onboarding experience for every customer, every time. Guided product tours teach users how to adopt relevant features, while the Launcher keeps every tutorial only a click away.
UserIQ’s detailed product usage analytics make it easy to understand how each user segment is interacting with your product. Our flexible dashboard allows you to identify top users and features in every segment, letting you know which features are most relevant for each user or which users may need assistance.
Your product is always improving, so it’s important to keep your users up to speed. Custom feature callouts bring attention to product upgrades and highlight new features so users stay engaged and continue seeing value.
Unobtrusive tooltips encourage feature adoption by offering suggestions on how a user can implement a feature into their workflow. Feature-specific feedback
Feedback from your users can be used in combination with product usage analytics to uncover aspects of your product that are hindering adoption and engagement. Predictive feature usage helps you understand which features leader to higher adoption so you can guide your users to success.
Each day, your users are performing a countless number of activities. Event notifications keep you up to date with the issues that need your attention. Our email and Slack integration ensure you’ll always be aware when a customer:
UserIQ has given us tremendous insight into how our customers interact with the platform. The ability to segment users by feature adoption has allowed Customer Success to create targeted upsell, new product launch and adoption campaigns to educate and support our customers. We also know how engaged each customer is with our platform to be targeted and proactive in our customer education.Amber HaackVP of Customer Success, Springbot
Product engagement software isn’t the only thing UserIQ offers to give you more insight and access to your user base. Check out the following related features to learn more about our all-in-one approach to creating a friction-free user journey.
GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.
PRODUCT USAGE ANALYTICS
The more you know about your users, the easier it is to delight them. UserIQ gives you the feature usage and customer health intel you need to succeed.
Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.