Personalized and Scalable Customer Onboarding For Every New User

UserIQ’s onboarding capabilities reduce time-to-value and increase retention at every step, for every user.

Ensure every new customer understands your product with scalable guided tours

UserIQ’s personalized and scalable guided product tours combine high-tech and high-touch approaches and are purpose-built to reinforce customer onboarding for new users, whoever they are and wherever they are in the customer journey..

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Offer ongoing help with an interactive library of product tours

With all of the features your product has to offer, it’s unlikely a new user will learn them all the first time they log in. UserIQ’s Launcher makes it easy for users to quickly reference and review guided product tours on-demand for any feature, anytime.

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Understand how each user and segment is interacting with your product

You’ve provided guided tours and personalized resources for new users, but are team members taking advantage of the features most valuable to them? UserIQ’s product usage analytics take the guesswork out of engagement and help you identify areas of the onboarding process that need to be strengthened. Not only can you see if users are adopting specific features, but the easy to read analytics also highlight churn indicators such as login activity and frequency.

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Foster engagement with in-app campaigns

Easily customizable in-app campaigns allow you to connect with users as they interact with your product. Whether you want to call attention to a crucial feature they’re missing with tooltips or let them know about new features with announcements, there’s a campaign for every scenario.

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Start optimizing your customer onboarding experience with UserIQ

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