Scalable, Personalized & Customizable Customer Onboarding

UserIQ’s onboarding capabilities reduce time-to-value and increase retention at every step, for every user. We’ll make it easy for your team to scale and maximize your customer success resources.

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Guided tours make user onboarding quick and seamless

UserIQ’s scalable guided tour software lets your team combine both high-tech and high-touch approaches to customer success. Tours can be created in both web and mobile applications and work to reinforce customer onboarding for your userswhoever they are and wherever they are in their journey.

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customer onboarding guided tours
customer onboarding product tour launcher

Use Launcher to offer ongoing help with an interactive engagement library

With all of the features your product has to offer, it’s unlikely a new user will learn them all the first time they log in. UserIQ’s Launcher makes it easy for users to quickly reference and review product tours on-demand for any feature, anytime. No need for users to coordinate a call with their CSMthey can just press play!

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Leverage user intelligence to see which features customers love and which need to be strengthened

You’ve provided guided tours and personalized resources to educate new users about your product, but are they taking advantage of these valuable features? UserIQ’s product usage analytics, including features like Journey Paths, take the guesswork out of engagement and help you identify improvement areas for your user onboarding process.

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customer onboarding usage analytics
customer onboarding customer engagement

Customizable in-app messaging powers users through onboarding, driving adoption and engagement

Easily customizable in-app campaigns allow you to connect with users when they first interact with your product, and then continue that engagement throughout the customer relationship. Whether you want to call attention to a crucial feature they’re missing with tooltips or let them know about new features with announcements, there’s a campaign for every scenario.

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User Adoption Customer Health Dashboard

Improve your customer onboarding experience with UserIQ.