UserIQ’s scalable guided tour software lets your team combine both high-tech and high-touch approaches to customer success. Tours can be created in both web and mobile applications and work to reinforce customer onboarding for your users—whoever they are and wherever they are in their journey.
With all of the features your product has to offer, it’s unlikely a new user will learn them all the first time they log in. UserIQ’s Launcher makes it easy for users to quickly reference and review product tours on-demand for any feature, anytime. No need for users to coordinate a call with their CSM—they can just press play!
You’ve provided guided tours and personalized resources to educate new users about your product, but are they taking advantage of these valuable features? UserIQ’s product usage analytics, including features like Journey Paths, take the guesswork out of engagement and help you identify improvement areas for your user onboarding process.
Easily customizable in-app campaigns allow you to connect with users when they first interact with your product, and then continue that engagement throughout the customer relationship. Whether you want to call attention to a crucial feature they’re missing with tooltips or let them know about new features with announcements, there’s a campaign for every scenario.
