Drive Action From Data with Insightful Product Usage Analytics
Take the guesswork out of product usage with easy to understand analytics.
Gathering data on each behavior, click, and engagement your users take is critical to improving the customer experience and making each interaction meaningful and relevant. Our product usage analytics platform helps you take action on the data you’re collecting.
Get the product usage analytics you need with UserIQ’s innovative segmented analytics. You’ll be able to understand which features are and aren’t being used by each account, segment, and user.
Monitor product usage so you can spot sticking points and proactively take action before a user has to ask. UserIQ’s product usage analytics show you which features should be promoted or updated to improve each customer’s experience.
Data is only as good as the insights you can pull from it, and the Health Dashboard makes analytics simple. Understand if customers are at risk for churn with a Customer Health Score that considers both UserIQ’s analytics as well as data from integrations.
You’ve created a product you’re proud of, but are your customers using the features you think they are? See which features are and aren’t being used so you can prioritize your product management initiatives and provide the updates, improvements, or assistance your users need.
At UserIQ we understand that in-product user activity is only one source of information for customer engagement. That’s why we’ve made it easy to use information from the products and services you rely on every day to create a well-rounded view of each user. Integrations are available for Zendesk, Salesforce, and more.
UserIQ has given us tremendous insight into how our users interact with the platform. The ability to segment users by feature adoption has allowed us to create targeted campaigns via multiple channels to educate and support our users. In addition, the ability for us to know how engaged each user is with our platform allows us to be proactive in our user education.Ray BabulGeneral Manager, CollegePlannerPro
Product usage analytics aren’t the only thing UserIQ offers to give you more insight and access to your user base. Check out the following related features to learn more about our all-in-one approach to creating a friction-free user journey.