Drive Action From Insightful Product Usage Data
Take the guesswork out of user engagement with actionable product usage intelligence that lets you chart the best course of action with your customers.
Take the guesswork out of user engagement with actionable product usage intelligence that lets you chart the best course of action with your customers.
Gathering data on each behavior, click, and engagement your users take is critical to improving the customer experience and making each interaction meaningful and relevant. Our product usage analytics platform helps you take action on the data you’re collecting.
Get the product usage analytics you need with UserIQ’s innovative user segmentation and product intelligence features. You’ll be able to understand which features are and aren’t being used by each account, segment, and user.
Monitor product usage so you can spot sticking points and proactively take action before a user has to ask. UserIQ’s usage analytics show you which features should be promoted or updated to improve each customer’s experience.
Data is only as good as the insights you can pull from it, and the Health Dashboard makes analytics simple. Understand if customers are at risk for churn with a customer health score that considers both UserIQ’s product intelligence as well as data from integrations.
You’ve created a product you’re proud of, but are your customers using the features you think they are? See which features are and aren’t being used so you can prioritize your product management initiatives and provide the updates, improvements, or assistance your users need.
At UserIQ we understand that in-product user activity is only one source of information for customer engagement. That’s why we’ve made it easy to use data from the products and services you rely on every day to create a well-rounded view of each user. UserIQ integrations are available for Zendesk, Salesforce, and more.
Product usage analytics aren’t the only thing UserIQ offers to give you more insight and access to your user base. Check out the following related features to learn more about our all-in-one approach to creating a friction-free user journey.
USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in user engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.
GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.
CUSTOMER ONBOARDING
Our customer onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.