Drive Action From Data with Insightful Product Usage Analytics
Take the guesswork out of product usage with easy to understand analytics.
Let Your Product Usage Data Speak for Itself
Gathering data on each behavior, click, and engagement your users take is critical to improving the customer experience and making each interaction meaningful and relevant. Our product usage analytics platform helps you take action on the data you’re collecting.
Advanced Segmentation Capabilities Give Visibility Into Every Account, Segment, and User
Get the product usage analytics you need with UserIQ’s innovative segmented analytics. You’ll be able to understand which features are and aren’t being used by each account, segment, and user.
Improve Customer Experience & Reduce Churn With Proactive Usage Monitoring
Monitor product usage so you can spot sticking points and proactively take action before a user has to ask. UserIQ’s product usage analytics show you which features should be promoted or updated to improve each customer’s experience.
Identify Power Users and Mitigate Churn Risks with Customer Health Scoring
Data is only as good as the insights you can pull from it, and the Health Dashboard makes analytics simple. Understand if customers are at risk for churn with a Customer Health Score that considers both UserIQ’s analytics as well as data from integrations.
Support Data-Driven User Experience & Product Roadmap Decisions
You’ve created a product you’re proud of, but are your customers using the features you think they are? See which features are and aren’t being used so you can prioritize your product management initiatives and provide the updates, improvements, or assistance your users need.
Integrations Make It Easy to Get a Holistic View of Your Customer Engagement
At UserIQ we understand that in-product user activity is only one source of information for customer engagement. That’s why we’ve made it easy to use information from the products and services you rely on every day to create a well-rounded view of each user. Integrations are available for Zendesk, Salesforce, and more.
Related Feature Suites
Product usage analytics aren’t the only thing UserIQ offers to give you more insight and access to your user base. Check out the following related features to learn more about our all-in-one approach to creating a friction-free user journey.
USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in user engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.
GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.
CUSTOMER ONBOARDING
Our customer onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.
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