Drive Action From Data with Insightful Product Usage Analytics

Take the guesswork out of product usage with easy to understand analytics.

Product Usage Analytics

Let Your Data Speak for Itself

Gathering data on each behavior, click, and engagement your users take is critical to improving the customer experience and making each interaction meaningful and relevant. Our platform helps you take action on the data you’re collecting.

Advanced Segmentation Capabilities Give Visibility Into Every Account, Segment, and User

Get the product usage analytics you need with UserIQ’s innovative segmented analytics. You’ll be able to understand which features are and aren’t being used by each account, segment, and user.

Segment Detail
product usage analytics

Improve Customer Experience & Reduce Churn With Proactive Usage Monitoring

Monitor product usage so you can spot sticking points and proactively take action before a user has to ask. UserIQ’s product usage analytics show you which features should be promoted or updated to improve each customer’s experience.

Identify Power Users and Mitigate Churn Risks with Customer Health Scoring

Data is only as good as the insights you can pull from it, and the Health Dashboard makes analytics simple. Understand if customers are at risk for churn with a Customer Health Score that considers both UserIQ’s analytics as well as data from integrations.

Customer Health Dashboard
Live Feed: Real-Time Usage Analytics

Support Data-Driven User Experience & Product Roadmap Decisions

You’ve created a product you’re proud of, but are your customers using the features you think they are? See which features are and aren’t being used so you can prioritize the updates, improvements, or assistance your users need.

Integrations Make It Easy to Get a Holistic View of Your Customer Engagement

Data is only as good as the insights you can pull from it, and the Health Dashboard makes analytics simple. Understand if customers are at risk for churn with a Customer Health Score that considers both UserIQ’s analytics as well as data from integrations.

UserIQ has given us tremendous insight into how our users interact with the platform. The ability to segment users by feature adoption has allowed us to create targeted campaigns via multiple channels to educate and support our users. In addition, the ability for us to know how engaged each user is with our platform allows us to be proactive in our user education.

Ray BabulGeneral Manager, CollegePlannerPro

Related Feature Suites

Product usage analytics aren’t the only thing UserIQ offers to give you more insight and access to your user base. Check out the following related features to learn more about our all-in-one approach to creating a friction-free user journey.

Guided Tour User Engagement Capabilities
Guided Tour Product Usage Analytics
Customer Onboarding With Guided Tour Software

USER ENGAGEMENT CAPABILITIES

UserIQ’s built-in engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.

GUIDED TOUR SOFTWARE

Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.

CUSTOMER ONBOARDING

Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.

User Adoption Customer Health Dashboard

Accelerate Your Time to Value. Let UserIQ Power the Journey.