Reduce Churn with Customer Health Scoring
Keep a pulse on power users and at-risk accounts while proactively mitigating churn with our comprehensive customer health scoring.
Inspire customers to stay longer, spend more, and tell their friends. UserIQ’s health scores are informed by the product usage analytics gathered in our Customer Success Platform, delivering a thorough drill-down into customer health.
UserIQ’s customer health dashboard monitors five key variables—churn indicators—to ensure your customers stick with you. You can see login activity, feature usage and adoption, customer sentiment, the number of technical support requests, and financial data.
Our customer health scoring uses specific data points with thresholds that are customizable for your business, providing a single source of truth. No more subjective, inconsistent systems.
Personalize churn indicators to match the needs of your organization with infinite segmentation filters and more than 20 user variables. Create highly specific segments to address customers at scale, detect correlations, and compare accounts.
Understand which accounts are underperforming and chart a course for correction. UserIQ’s churn indicators help you deploy resources more efficiently.
We're working towards being more proactive with our customers and doing less 'firefighting' overall. UserIQ allows us to identify potential issues early on and proactively reach out to our customers- showing them we're engaged and concerned about their success/failure with our products.Megan CarnaghiCustomer Success Manager, TechSmith
Customer health scoring isn’t the only thing UserIQ offers to give you more insight and access to your user base. Check out these related features to learn more about our all-in-one approach to creating a friction-free user journey.
USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.
GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.