The buyer and customer journey
Most people are familiar with the concept of the sales funnel which illustrates the buyer journey, completed by a neatly closed deal. But that’s a limited view.
After you congratulate the sales team on a job well done, it’s time to focus on the long-game: driving value throughout the customer journey.
Because the opportunity doesn’t end with the sale. Instead, the customer continues along the path of a relationship with your brand, growing from a buyer to an advocate, bringing awareness of your product to new customers. Expand your funnel. Embrace the hourglass.
How UserIQ supports the customer journey
UserIQ gives you the ability to grow your SaaS business beyond the funnel.
1
Adoption
- Guided Tours
- Feature Callouts
2
Retention
- Customer Health Dashboard
- Targeted Engagements
3
Expansion
- Customer Health Dashboard
4
Advocacy
- NPS Surveys
We could write a book about the customer journey (and we did).
READ THE COMPLETE GUIDE TO CUSTOMER GROWTH
UserIQ brings together user intelligence, targeted engagements and customer health, so you can learn what your customers need and deliver meaningful interactions in real-time.
How UserIQ provides value across the organization
UserIQ gives you a full view of the customer across departments, reducing data silos and improving collaboration while maintaining permission-based account access.
Customer Success
Be proactive in customer churn prevention. Our Customer Health Dashboard allows you to monitor logins, feature adoption and sentiment while providing valuable technical support and financial data. By understanding the overall health of your customers, you can segment and target those at-risk.
Product Management
UserIQ shows you exactly who is active in your application, how they are engaging and when, so you can make informed product decisions. Then, watch in real-time as users explore and adopt new features.
Product Marketing
Craft perfectly timed messages with the relevant content needed to captivate your users while they’re active and engaged in your web application. While you’re at it, use NPS Surveys to identify your most devoted customers to provide the referrals, testimonials, and metrics you need to support marketing efforts on a larger scale.
C-Suite
Increase revenue with a focus on customer growth. Support efficiency through cross-departmental collaboration. Streamline your vendor stack by coupling intelligence and engagement. Whether you’re running a startup or a global corporation, UserIQ simply makes sense.
SEE WHAT USERIQ CAN DO FOR YOU
What’s it cost?
UserIQ offers various pricing levels, based on the features you need and the number of end customers using your application. We’re happy to help you find the plan that works best for your business.
