Customer Success Just
Guessing has never been a good strategy for success. That’s why UserIQ is laser-focused on offering insights you can actually use and engagement tools to do something about it.
Armed with the UserIQ customer success platform, your software team has a powerful tool to guide users through the customer journey. You’ll enjoy customer insights, feature adoption tools, onboarding tours and other in-app engagements in one beautiful package.
What are customers saying about your software? How are they using it? Who is in danger of attriting? Who will renew? With UserIQ, you’ll have account data, health snapshots and other features for a high user IQ.
From guided onboarding tours to in-app tips, UserIQ will help you create the perfect user experience. And by customizing which data is important to you — such as logins or sentiment — you’ll have targeted insight to help increase adoption.
See who registers big swings in satisfaction or health. Act proactively on customer insights. Set a positive tone for the entire relationship. With UserIQ, there will be fewer surprise non-renewals and far more “attaboys”.
“Before UserIQ, we were acting like firefighters. We were forced to be reactive. Now we’re able to prioritize what we do, who we target, and when we act.”
Co-founder and Vice President, BIM Track