I first wrote this article back in September of 2016 after attending a networking dinner with Lincoln Murphy. I had been seated at his table and was able to engage…
It’s no secret that when it comes to customer success and the world of SaaS, things are always changing. We’ve talked before on our blog about why customer success should…
It’s a huge job to do all the tactical work it takes to keep customers successful. With all the things you could be doing every day, spending your efforts wisely…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
As customer success has evolved from a novelty concept to a widely-employed discipline, new questions have arisen about how to shape the department. Different opinions on compensation models, organizational structure,…
Leaders have the unique opportunity to shape culture and support change in a way that not every employee can. Customer success leaders, in particular, have a responsibility to be the…
The new year is quickly approaching, and with it comes reflection and planning. While customer success has evolved into a foundational role within software companies, it’s still an evolving field….
In our ‘View From The Top’ series we’re bringing together top C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer…
UserIQ’s Chief Revenue Officer, Dan Bonnet, shares his take on how customer success teams drive revenue at every stage in the customer journey and how a well-optimized CS team can…
If you find yourself shrugging your shoulders or scratching your head each time you check churn rates, this post is for you. It’s easy to think of churn as a…
