What exactly are plays

Plays allow you to customize a series of predefined tasks for the CS team to execute on based on a triggered event.  For example, a Play can be defined that addresses how the team actions on clients that are detractors on an NPS or vice versa.  Plays allow you to operationalize and automate what CS does on a daily basis and build out repeatable processes for the CS Team.

Plays have several components and also must be assigned to an Account Owner.  Below you will find articles that speak to the different components involved in building out a Play for your CS Team:

• Play Library
• Play Builder
• Play Details
• Play Instances
• Account Owner Mapping