Successful adoption is the most critical milestone in your customer’s journey because it sets the tone for your entire relationship. It’s the customer’s first interaction with your product and the first time for your customer success team to set expectations, deliver on the value promised, and begin mapping success to customer’s business outcomes.
We know that figuring out how to set your customers up for success from the beginning isn’t easy, so we’re hosting a webinar with experts to share their best kept onboarding secrets.
In the webinar, we’ll:
- Discuss how to transition customers from sales/marketing to customer success
- Examine best practices for onboarding new customers and trial users effectively at scale
- Identify the types of quick wins that improve time-to-value
- Provide use cases for key points of engagement during the adoption stage