ATLANTA, Ga. – (December 15, 2017) – UserIQ, a Customer Growth Platform™ that empowers SaaS companies to deliver what each user needs to be successful in the moment, has been awarded with the “Highest User Adoption” in G2 Crowd’s Winter 2018 Implementation Index for Customer Success.
UserIQ combines highly-targeted engagement features, deep user intelligence, and customer health to empower companies to transform the way they engage with their users in every moment.
G2 Crowd, the world’s leading business software review website, ranked UserIQ number one in user adoption with a score of 90%, surpassing the category average by 17%. UserIQ’s implementation ratings were highlighted by ‘ease of setup’ and ‘average user adoption’, each scoring higher than the category average. Similarly, the UserIQ ‘average months to go live’ was 1.3 months compared to the category average of 2.1 months.
“We’re thrilled to be awarded with the “Highest User Adoption” in the Customer Success category,” said Rachel Orston, CEO of UserIQ. “We place a strong focus on adoption in our organization because of its critical place in the customer lifecycle—without adoption, it’s impossible to achieve retention, expansion, or advocacy—so it’s great to know that we’re solving this pain point for our customers as well.”
The Winter 2018 Implementation Index for Customer Success is based on more than 400 reviews written by business professionals. Of the 83 products listed in the category, the ranked products each received 10 or more reviews and five responses for each of the implementation-related questions to qualify for inclusion in the Implementation Index.
UserIQ was also rated a High Performer in the Customer Success Software Grid® in Fall 2017 and maintains a 4.3 out of 5 stars on the review site.
Learn why our customers love us: https://www.g2crowd.com/products/useriq/reviews
Headquartered in Atlanta, GA, UserIQ was founded in 2014 to help SaaS companies transform the way they engage with their customers. From adoption and retention to expansion and advocacy, UserIQ combines user intelligence, targeted engagements, and customer health to deliver what each customer needs to be successful at every moment. In 2017, Startup Atlanta recognized UserIQ as ‘Atlanta’s Best B2B Startup’. For more information on UserIQ, visit useriq.com.
About G2 Crowd
G2 Crowd, the world’s leading business solution review platform, leverages more than 285,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $45 million in capital, G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.
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Nicole Wojno, CMO