UserIQ’s onboarding and user education capabilities help to nip customer issues in the bud. Creating personalized guided tours not only reduces users’ time-to-value, but limits potential challenges that lead to support tickets.
UserIQ’s event notifications can alert your team when the number and severity of support tickets increase beyond a comfortable threshold. Your team will know they are focusing on the highest-priority items for effective customer service.
Your team can easily create in-app Launchers so users can quickly get their questions answered on-demand and in context, rather than submitting helpdesk tickets. Tooltips can also proactively address user concerns before they need to turn to your support staff.
Journey Paths and product usage data help you to understand how users move through your application and where they might struggle. By taking advantage of the information available in UserIQ, you can develop user insights that inform support guides and helpdesk articles to assist present users. These findings can also guide future product and UI improvements—leading to fewer support tickets and more satisfied customers in the long term.
