UserIQ + Slack

The UserIQ and Slack integration brings together the right people and the right information to drive proactive customer engagement. Through our integration with Slack, UserIQ’s event notifications—which send your team automated alerts about key happenings in the customer lifecycle—can pop up via Slack message, in addition to the email option that’s currently available.

Shine a Light on Account Milestones or Missteps

Event notifications can be set up to alert your team when specific user actions or account activity occurs—such as a drop in usage or an upcoming renewal. Spend less time digging for customer data and more time ensuring customer satisfaction.

NIP LOW USER ENGAGEMENT IN THE BUD

With the UserIQ + Slack integration, you can be automatically notified whenever a user hasn’t logged onto your platform within a certain amount of time. Quickly identifying decreases in usage and logins will help your team put together a plan to boost user engagement.

TAKE EVERY OPPORTUNITY TO CELEBRATE CUSTOMERS’ SUCCESS

Has a user graduated from onboarding? Or, have they used a particular feature for the first time? By receiving event notifications in Slack, you can effortlessly keep tabs on key milestones, amp up your outreach efforts, and usher your users into the next phase of the customer journey.

FULLY LEVERAGE USER FEEDBACK

Each piece of customer feedback is vital to your team—whether it’s an NPS score or a survey response. Use event notifications to get timely alerts so you can make the most of this Voice of the Customer data—follow up with promoters to ask for a G2 review or reach out to detractors to begin account triage right away.

UserIQ helps us communicate with customers, gather feedback, and promote new features. We are able to identify and message different customer segments within UserIQ, and we've seen significantly higher engagement with product campaigns, such as NPS Surveys and new product launches.

Cynthia A.Product Management, Brainshark
User Adoption Customer Health Dashboard

Accelerate Your Time to Value. Let UserIQ Power the Journey.