The UserIQ and Slack integration brings together the right people and the right information to drive proactive customer engagement. Through our integration with Slack, UserIQ’s event notifications—which send your team automated alerts about key happenings in the customer lifecycle—can pop up via Slack message, in addition to the email option that’s currently available.
Event notifications can be set up to alert your team when specific user actions or account activity occurs—such as a drop in usage or an upcoming renewal. Spend less time digging for customer data and more time ensuring customer satisfaction.
With the UserIQ + Slack integration, you can be automatically notified whenever a user hasn’t logged onto your platform within a certain amount of time. Quickly identifying decreases in usage and logins will help your team put together a plan to boost user engagement.
Has a user graduated from onboarding? Or, have they used a particular feature for the first time? By receiving event notifications in Slack, you can effortlessly keep tabs on key milestones, amp up your outreach efforts, and usher your users into the next phase of the customer journey.
Each piece of customer feedback is vital to your team—whether it’s an NPS score or a survey response. Use event notifications to get timely alerts so you can make the most of this Voice of the Customer data—follow up with promoters to ask for a G2 review or reach out to detractors to begin account triage right away.
