Resources & Materials for Every Team

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UserIQ customer health dashboard
Blog
11.29.20
The Reimagined Customer Health Dashboard from UserIQ
By: Justin Rubner
How familiar do these customer success scenarios sound? Your quarterly renewal forecasts have been more…
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UserIQ onboarding webinar
Webinar
11.20.20
How Your CSMs Can Demonstrate Immediate Onboarding Value
Why are quick onboarding wins important? How can you get them? See this and more in a pre-recorded webinar hosted by UserIQ and featuring panelists from SharpSpring and Game Plan. 
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Churn indicators
Blog
11.06.20
Keep Your Eye on These Customer Churn Indicators
By: Justin Rubner
  Among the "certain" things in life: Death. Taxes. Churn. The latter of this group costs U.S.…
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CSM Rachel Parks
Blog
11.04.20
Knowing What Makes People ‘Tick’ Key for CSM Rachel Parks
By: Justin Rubner
For new UserIQ CSM Rachel Parks, her "meta" role as a CSM helping other CSMs…
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Health score webinar
Webinar
10.30.20
Missing Pieces in the Customer Health Puzzle
Instinct will only take you so far. In this webinar, we delve into creating practical health scores your entire team can use. Featuring panelists from Kustomer, Workable and ClickDimensions.
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UserIQ data webinar
Webinar
10.23.20
How Data Can Build Lasting Relationships
Pre-recorded webinar. Is your team using data correctly? How can you get executive buy-in on your next CS tool? Featuring panelists from Ambition, Bandwidth and E2open.
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Customer Success careers
Blog
10.12.20
Customer Success Manager Today, Next Stop TBD
By: Justin Rubner
Did you know that "customer success specialist" is the sixth fastest-growing job title in the…
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Customer marketing
Blog
09.03.20
The Big Debate: Who Should Own Customer Marketing?
By: Leigh Greene
Marketing should own customer marketing, right? "Marketing" is literally in the title, after all. No…
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UserIQ advocacy webinar
Webinar
09.02.20
Customer Advocates: Your Hidden Sales Team
Stay ahead of your competition by tapping into the power of PAYING customers — advocates. Featuring panelists from Braze and G2.
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Customer advocates
Blog
08.18.20
Transforming NPS ‘Passives’ into Customer Advocates
By: Justin Rubner
Passives really are the middle child of the NPS family. Because they're not as happy…
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