Resources & Materials for Every Team

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UserIQ customer journey map webinar
Blog
05.11.21
Is it Time to Examine Your Customer Journey Map?
By: maria gay
We know the bulk of sustainable revenue comes from the customer’s decision to renew. So…
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Navigating stakeholders
Blog
04.14.21
How CSMs can Negotiate Access to Stakeholders
By: UserIQ team
After months of nurturing the perfect prospect — and weeks of onboarding them — your…
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Customer success basics
Webinar
03.29.21
Customer Success Basics: What Matters Most to Customers
What are customer expecting in 2021? How do you get health scores right? In this pre-recorded webinar, you can watch CS experts from Experity, Meltwater and EveryoneSocial discuss these issues.
Watch Webinar
UserIQ health score infographic
Blog
03.23.21
Eight Steps to Customer Health Score Success (Infographic)
By: Justin Rubner
From overly complex health score criteria to a lack of subjective CSM sentiment, customer health…
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Health score
Blog
03.16.21
What Does an Amazing Customer Health Score Program Look Like?
By: Justin Rubner
Like an underachieving student, sometimes your customer health score program doesn't live up to its…
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renewal journey
Blog
03.11.21
Mapping the Renewal Journey for Higher Retention
By: UserIQ team
Don't tell your sales team this, but getting a new customer is only half the…
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Customer success task management
Blog
03.09.21
Order from Chaos: Better Customer Success Task Management
By: UserIQ team
Customer success is hardly an assembly line. It's mired in hundreds of to-do's that can't…
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Health score e-book
Blog
03.05.21
The Customer Health Score Guide
By: Justin Rubner
Is your health score program a source of truth? Or is it more like a…
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Health score e-book
Download
02.26.21
The Customer Health Score E-Book
Where do customer health scores go wrong? How do you set one up? What benchmarks should you use? Get these answers and more in this easy-to-read customer success e-book.
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Customer Success Operations
Blog
02.19.21
Should You Make Room for a Customer Success Operations Role?
By: UserIQ team
OK, we all know how important it is to let data guide customer success priorities…
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