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customer success planning 2020
Blog
11.20.19
Customer Success Planning: 4 Things Leading Teams are Doing in 2020
By: Erika Childers
The new year is quickly approaching, and with it comes reflection and planning. While customer…
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customer success software buyer's guide
Download
11.14.19
The Customer Success Technology Buyer’s Guide
There's certainly no shortage of tools, point solutions, and platforms available to fit your customer success needs. To assist you, we've put together a comprehensive guide to help you make the most of the buying process.
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Blog
11.13.19
Drinking Our Own Champagne – How UserIQ Tracks Customer Milestones
By: Leigh Greene
Since the month of November is now upon us, we wanted to use this latest…
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Blog
11.12.19
From the Experts: A View from the Top with Mary Poppen
By: Erika Childers
In our ‘View From The Top’ series we’re bringing together top C-Suite leaders and investors…
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customer-success-cogs-operating-expenses
Webinar
11.11.19
Hot Takes in Customer Success: COGS or Operating Expenses?
Are CSMs accounted for as Cost of Goods Sold or as an Operating Expense? Listen in to our expert panel to find out how CS teams are accounted for financially and organizationally within the business.
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software business growth
News
11.11.19
Turning Customer Success Into A Revenue Powerhouse
UserIQ's Chief Revenue Officer, Dan Bonnet, shares his take on how customer success teams drive…
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what causes churn
Blog
11.06.19
7 Root Causes of Churn (and how to fix them)
By: Erika Childers
If you find yourself shrugging your shoulders or scratching your head each time you check…
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customer-success-planning-webinar-2020
Webinar
11.05.19
Key Focus Areas for Customer Success Planning in 2020
As we reflect on the past few years of customer success, we want to know — what can we expect to see in 2020? We asked a few industry experts to reflect on their team’s progress in 2019, and share their focus areas for 2020. 
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Executive Leadership Customer Success Product Management Alignment
Blog
10.31.19
7 Ways Executive Leadership Can Drive Customer Success + Product Management Alignment
By: Erika Childers
Your company will go nowhere fast if all of your departments work within a vacuum.…
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Blog
10.29.19
From the Experts: A View from the Top with Chris Doggett
By: Nicole Wojno Smith
In our ‘View From The Top’ Series we’re bringing together top C-Suite leaders and investors…
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