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webinar customer success for the c-suite
Webinar
01.23.20
A View from the Top: Customer Success for the C-Suite
Join us for a webinar on Thursday, January 23rd, 2020 at 2pm ET as we hear from software executives about how they view customer success, its contribution to their business, and how they are boosting their bottom line.
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Why Customer Success Needs a Seat at the Leadership Table
Blog
01.22.20
Why Customer Success Needs a Seat at the Leadership Table
By: Erika Childers
I first wrote this article back in September of 2016 after attending a networking dinner…
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Customer Success Blogs You Should be Following
Blog
01.20.20
Customer Success Blogs You Should Be Following
By: Erika Childers
It’s no secret that when it comes to customer success and the world of SaaS,…
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4 KPIs for Customer Success Teams
Blog
01.15.20
Customer Success KPIs and Metrics
By: Erika Childers
It’s a huge job to do all the tactical work it takes to keep customers…
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Blog
01.14.20
Introducing the UserIQ + HubSpot Integration
By: Leigh Greene
The UserIQ team is thrilled to announce our new integration with HubSpot. Building off of…
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Driving Growth Beyond the Funnel Customer Journey Growth of Business
Interactive
01.13.20
Driving Growth Beyond the Funnel
The real power in a business model has shifted to the post-sales customer journey, which focuses on growing customers beyond their initial purchase.
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16 Books Every Customer Success Professional Should Read
Blog
12.23.19
16 Books Every Customer Success Manager Must Read
By: Erika Childers
Being great at customer success management isn’t something you just know how to do. It…
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customer success cogs or opex
Blog
12.19.19
Hot Takes: Customer Success as COGS or Operating Expenses?
By: Erika Childers
As customer success has evolved from a novelty concept to a widely-employed discipline, new questions…
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Blog
12.18.19
Drinking Our Own Champagne – Powering Customer Success Through Segmentation
By: Leigh Greene
As the year comes to a close, the team at UserIQ likes to look back…
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effective customer success leaders
Blog
12.11.19
4 Things Customer Success Leaders do Differently
By: Erika Childers
Leaders have the unique opportunity to shape culture and support change in a way that…
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