Resources & Materials for Every Team

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CS + PM Alignment Ben Winn
Visual
08.15.19
From the Experts: CS + PM Alignment
Join customer success and product leaders as we take a deep dive into some of the key findings from our 2019 CS + PM Alignment Benchmarking Report. 
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The Impact of Customer Success Throughout the Customer Journey
Blog
08.15.19
How Customer Success Impacts the Customer Journey
By: Erika Childers
You likely already know what the typical buyer journey looks like. The semantics may vary,…
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Webinar
08.15.19
Navigating Compensation for Your Customer Success Team
Join our expert panel as we explore various compensation models and find out which approaches work well and which ones don’t.
Watch Webinar
Blog
08.09.19
Introducing the Drinking Our Own Champagne Blog Series
By: Leigh Greene
At UserIQ, we don’t just create a customer success (CS) solution. We live and breathe…
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leadership buy in customer success product management alignment
Blog
08.02.19
The Role of the C-Suite in Customer Success + Product Management Alignment
By: Erika Childers
The results are in: a strong alignment between Customer Success and Product Management teams creates…
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Case Study
07.30.19
BIM One Case Study
BIM One drives customer success initiatives with UserIQ’s comprehensive platform
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customer success product management alignment report image
Blog
07.24.19
[REPORT] Benchmarking Customer Success + Product Management Alignment 2019
By: Erika Childers
The results are in! We’ve once again partnered with SuccessHacker and ProductCamp to release the…
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customer success product management alignment report image
Download
07.24.19
2019 Customer Success + Product Management Alignment Benchmarking Report
UserIQ's latest survey report discusses the needs, issues, and communication strategies between CS and PM teams.
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healthy customer success deparment
Blog
07.23.19
5 Metrics that Indicate a Healthy Customer Success Department 
By: Erika Childers
As a customer success leader, you and your team spend plenty of time tracking, analyzing,…
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apps for CS teams
Blog
07.17.19
Best Apps and Tools for Customer Success Teams
By: Kelsey Glass
Customer success teams have a million and one tasks to handle on a daily basis,…
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