Resources & Materials for Every Team

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Health score e-book
Download
02.26.21
The Customer Health Score E-Book
Where do customer health scores go wrong? How do you set one up? What benchmarks should you use? Get these answers and more in this easy-to-read customer success e-book.
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Customer Success Operations
Blog
02.19.21
Should You Make Room for a Customer Success Operations Role?
By: UserIQ team
OK, we all know how important it is to let data guide customer success priorities…
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UserIQ customer success platform
Blog
02.17.21
How Ingrid Saved the Day
By: Justin Rubner
https://vimeo.com/498483566 It appeared everything was fantastic with Ingrid's customer success team. Net retention, up. Complaints,…
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product adoption
Blog
02.15.21
How to Win at Product Adoption
By: Justin Rubner
The feature you dropped last week was stunning. It solved a market problem you wanted…
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Customer success software
Blog
02.11.21
Customer Success Software 101: One View, Better Predictions
By: UserIQ team
What benchmarks does your customer success team have for 2021? Increased revenue? Reduced churn? An…
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Advocacy e-book
Blog
02.10.21
The Advocacy E-Book: Finding Your Hidden Sales Team
By: Justin Rubner
Having a customer advocacy program is like having your own sales team on tap ...…
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customer feedback
Blog
02.08.21
Finding Meaning in Silence: Why No Feedback Can Be Bad Feedback
By: UserIQ team
We may dread receiving negative customer feedback. But at least it's actionable. When customers go…
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UserIQ Tasks
Blog
02.05.21
Get to “Done” Quicker with UserIQ Tasks
By: Justin Rubner
Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying…
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2021 customer success trends
Webinar
01.29.21
Predictions for Customer Success in 2021
From the effects of Covid-19 to the emergence of CS Ops, SalesLoft's Adam Waid shares his views in this frank discussion.
Watch Webinar
Customer success teams put a lot of hard work and sweat into reducing churn. But can you be doing more to fight attrition?
Blog
01.25.21
Are You Doing Everything You Can to Reduce Churn?
By: UserIQ team
Customer churn costs businesses billions of dollars in lost revenue each year — and the…
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