To make the biggest impact for your customers at each stage of the customer journey, you need to create a blueprint (also known as a customer journey map). This is essential for SaaS companies in particular and crucial when implementing customer growth strategies into your organization.
Customer Growth is focused on facilitating success for customers as they move throughout the customer journey. When customers move through the journey and become advocates, they help refill the top of the hourglass with new, more qualified leads.
Download The Complete Guide to Customer Growth for more on blueprinting and why customer growth is vital for SaaS companies as they scale.