In UserIQ’s first annual State of Customer Success and Trends for 2017 survey, we uncovered a wealth of valuable information and feedback from customer success leaders across small and large B2B SaaS organizations in a variety of industries.
The purpose of our inaugural survey and accompanying trend report is to evaluate these objectives and obstacles to suggest paths for growth, issues to avoid, and the state of Customer Success as an industry. Our survey was answered by individuals at companies that ranged in size from less than 50 people to well over 1,000. Respondents came from a range of industries (education, hospitality, media and more) though a pronounced majority work in software.
Check out the highlights in the Customer Success Trends for 2017 SlideShare below. For more, download the full Customer Success 2017 Trend Report.