One Source of Truth
UserIQ gives SaaS teams one source of truth for user intelligence, targeted engagements, and customer health so everyone from product management to customer success, marketing to sales, can keep customers coming back for more. A platform that shows how your customers are (or aren’t) behaving inside your web-application and allows you to communicate based on that behavior.
Understand Your Users
Deep user intelligence based on behaviors, demographics and external data gives your team the insights they need to make proactive decisions.




Engage Your Users
In-app engagements, like guided tours, surveys, and announcements, combined with limitless targeting options, allow you to deliver the right message to the right user at the right time.
Anticipate Your Users
The Customer Health Dashboard combines metrics from login activity, feature usage, NPS sentiment, support tickets and financial data to give you a HealthIQ score for each client account in your organization so you can spot potential problems and reach out with corrective measures to reduce churn. You can even create dashboards for each of your segments.




Customer Health
Scoring
Customize 5 key churn indicators to monitor the health of your customers by segment calculated at the user or account level


Activity
Feed
Leverage historical data or view customer interactions and in-app behavior for real-time intelligence


Limitless Segmentation
Possibilities
Create specific segments based on usage, account details, or persona and correlate behavior and intelligence data
Get Even More Value With UserIQ Integrations


Pull existing data into UserIQ and push new data back to Salesforce so you have a 360º view of each customer that’s always accurate.


Create custom event notifications when users perform a specific action, for fluctuating health and usage levels, on survey responses, and more.


UserIQ supports your Gainsight data with in-depth user intelligence and targeted engagements so you can guide each user to success.


Track support tickets within UserIQ and show how unresolved and high-severity tickets affect customer health.