Privacy Policy

Last updated on: May 29, 2018

This Privacy Policy explains how information is collected and used by UserIQ, Inc. (“UserIQ,” “we,” or “us”). This Privacy Policy applies to the visitors of the UserIQ website at https://www.useriq.com and the business customers of UserIQ’s services (“Services”).

NOTE TO INTERNATIONAL USERS

Useriq.com is hosted in the United States. If you are a user accessing useriq.com from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of useriq.com, which is governed by U.S. law, this Privacy Policy, and UserIQ’s Terms of Service, you are transferring your personal information to the United States, and you consent to that transfer.

INFORMATION USERIQ COLLECTS THROUGH YOUR USE OF THE SERVICE

Application Information

UserIQ collects personally identifiable information from you, such as email address, when you sign up for our service or contact us by email. We also track many of the actions you take on our site to improve our Services.

We understand that the data you send to us is confidential and treat it as such.  Access will be restricted to the team members you invite and to certain UserIQ staff to provide support and develop our Services.

We reserve the right to analyze this data from an aggregated standpoint and publish aggregated studies and figures. In doing so, we will never compromise the confidentiality of your data by publishing any identifying information.

End User Information

We may collect and process non-personally identifiable information regarding the behavior and usage patterns of users of mobile applications and websites (“End Users”) created and published by our customers. UserIQ only collects and processes this type of data authorized by its customers through its customers’ use of UserIQ’s Services. Use of our Services does not require the collection of personally identifiable information. Our customers may request such information from End Users to use their mobile applications and websites, and such personally identifiable information may be included in the data sent to us by our customers. End Users should, therefore, review the privacy policies of the mobile applications and websites they use to assess the security of any personally identifiable information they disclose. To the extent we do receive any personally identifiable information, we will maintain the confidentiality of such data by this Privacy Policy. While UserIQ recognizes that an individual has the right to access the data collected about that individual, UserIQ does not have a relationship with its customers’ End Users but rather only with its customers (data controller). If you are an End User of one of our customers and you would like to delete or alter your data, then you need to contact the customer directly, and UserIQ will respond within a reasonable period to any such request by our customer. UserIQ only retains the data it processes on behalf of its customers for as long as necessary to provide the Services to its customers or as required to comply with legal obligations, resolve disputes and enforce any agreement.

Cookies

We use cookies to access information when you sign in to store your preferences and keep you logged in. You can configure your browser to accept or reject these cookies, and we will respect this decision by not using other means to track you.

THE WAY USERIQ USES INFORMATION

Contact its Users

We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes to useriq.com, UserIQ’s Services or for customer service purposes).

Improve useriq.com or its Services

We use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous end-user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of useriq.com or the Services and to create new features, promotions, functionality, and services by storing, tracking, and analyzing our users’ preferences and trends. We use cookies, and usage information to (a) remember information so that you will not have to re-enter it during your visit or the next time you visit useriq.com and (b) monitor aggregate metrics such as the total number of visitors, pages viewed, etc.

WHEN USERIQ DISCLOSES INFORMATION

Provide Services

We may provide personally identifiable information and non-personally-identifiable information to our affiliated companies, or other businesses or persons for processing or storing such information on our behalf. We require that these parties agree to process such information in compliance with our privacy policy, and we use reasonable efforts to limit their use of such information and to use industry appropriate confidentiality and security measures.

We do not share your personally identifiable information (such as name or email address) or your end users’ information with other third-party companies for their commercial or marketing use without your express consent.

Legal Requests and Comply with State and Federal Laws

We may release personally identifiable information and non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant.

In the Event of Merger, Sale, or Bankruptcy

If UserIQ is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control.

USER CHOICES

You may, of course, decline to submit personally identifiable information through useriq.com or the Services, in which case UserIQ may not be able to provide Services to you.

You may update or correct your profile information and email preferences at any time by visiting your account profile page. Also, you can submit a request to UserIQ to delete your personal information by contacting UserIQ at [email protected]

OUR COMMITMENT TO DATA SECURITY

UserIQ uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. Specifically, UserIQ encrypts and signs all data originating from UserIQ and verifies it on the client. UserIQ requires a full HTTPS exchange. However, UserIQ makes no guarantees or warranties regarding the security of any information you transmit to UserIQ, and you do so at your own risk. Once we receive your transmission of information, UserIQ makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If UserIQ learns of a security systems breach, we will notify you electronically within 48 hours so that you can take appropriate protective steps. UserIQ may post a notice on useriq.com if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

PRIVACY SHIELD STATEMENT

To the extent UserIQ collects or processes personal information either on UserIQ’s website or through the use of the Services, UserIQ complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union. UserIQ has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view the certification for UserIQ, please visit https://www.privacyshield.gov/.

UserIQ’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, UserIQ remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages in processing the personal data on its behalf do so in a manner inconsistent with the Principles unless UserIQ proves that it is not responsible for the event giving rise to the damage.

In compliance with the Principles, UserIQ commits to resolve complaints about our collection or use of your personal information. If you are a resident of the European Union with inquiries or complaints regarding your personal data within the scope of Privacy Shield, you should contact [email protected]. Under Privacy Shield, organizations must respond to individuals within 45 days of receiving a complaint. UserIQ will make every effort to respond to your inquiry in a reasonable timeframe.

You should also get in touch with the Data Protection Authority of your choice. There is a comprehensive list of Data Protection Authorities and a quick look-up tool hosted by the European Commision at the following URL: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en.

If your issues are not resolved by those means, you have the right to invoke binding arbitration through the Privacy Shield Panel upon written notice to [email protected].

The Federal Trade Commission has investigation and enforcement authority over UserIQ’s compliance with the Privacy Shield.

CHILDREN’S PRIVACY

The useriq.com website and the Services offerings are not intended for children under 13 years of age, and UserIQ does not knowingly collect personal information directly from children under the age of 13. This includes browsing the UserIQ website, creating accounts or using the Services. If UserIQ learns that it has received any personal information from an individual using our Services or a visitor to useriq.com who is under the age of 13, then UserIQ will take appropriate action to delete that information.

UPDATES AND CHANGES TO PRIVACY POLICY

Please note that we reserve the right, at any time, to add to, change, update, or modify this Privacy Policy. We will notify you of any changes by updating this page. If in our reasonable discretion, the changes are material, we will post a notice on our website or send you an email. Information collected will be subject to the Privacy Policy in place at the time of collection.