Last updated on: May 29, 2018
Last updated on: May 29, 2018
UserIQ collects personally identifiable information from you, such as email address, when you sign up for our service or contact us by email. We also track many of the actions you take on our site to improve our Services.
We understand that the data you send to us is confidential and treat it as such. Access will be restricted to the team members you invite and to certain UserIQ staff to provide support and develop our Services.
We reserve the right to analyze this data from an aggregated standpoint and publish aggregated studies and figures. In doing so, we will never compromise the confidentiality of your data by publishing any identifying information.
We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes to useriq.com, UserIQ’s Services or for customer service purposes).
We do not share your personally identifiable information (such as name or email address) or your end users’ information with other third-party companies for their commercial or marketing use without your express consent.
We may release personally identifiable information and non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant.
If UserIQ is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control.
You may, of course, decline to submit personally identifiable information through useriq.com or the Services, in which case UserIQ may not be able to provide Services to you.
You may update or correct your profile information and email preferences at any time by visiting your account profile page. Also, you can submit a request to UserIQ to delete your personal information by contacting UserIQ at [email protected]
UserIQ uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. Specifically, UserIQ encrypts and signs all data originating from UserIQ and verifies it on the client. UserIQ requires a full HTTPS exchange. However, UserIQ makes no guarantees or warranties regarding the security of any information you transmit to UserIQ, and you do so at your own risk. Once we receive your transmission of information, UserIQ makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If UserIQ learns of a security systems breach, we will notify you electronically within 48 hours so that you can take appropriate protective steps. UserIQ may post a notice on useriq.com if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
UserIQ’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, UserIQ remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages in processing the personal data on its behalf do so in a manner inconsistent with the Principles unless UserIQ proves that it is not responsible for the event giving rise to the damage.
In compliance with the Principles, UserIQ commits to resolve complaints about our collection or use of your personal information. If you are a resident of the European Union with inquiries or complaints regarding your personal data within the scope of Privacy Shield, you should contact [email protected]. Under Privacy Shield, organizations must respond to individuals within 45 days of receiving a complaint. UserIQ will make every effort to respond to your inquiry in a reasonable timeframe.
You should also get in touch with the Data Protection Authority of your choice. There is a comprehensive list of Data Protection Authorities and a quick look-up tool hosted by the European Commision at the following URL: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en.
If your issues are not resolved by those means, you have the right to invoke binding arbitration through the Privacy Shield Panel upon written notice to [email protected].
The Federal Trade Commission has investigation and enforcement authority over UserIQ’s compliance with the Privacy Shield.
The useriq.com website and the Services offerings are not intended for children under 13 years of age, and UserIQ does not knowingly collect personal information directly from children under the age of 13. This includes browsing the UserIQ website, creating accounts or using the Services. If UserIQ learns that it has received any personal information from an individual using our Services or a visitor to useriq.com who is under the age of 13, then UserIQ will take appropriate action to delete that information.