Customer success is not always easy. Make things easier on yourself by leveraging the platforms you already have in place to work seamlessly with UserIQ and provide you with even better results. UserIQ integrates with other innovative products so that you can work smarter, not harder.
Data is one of your most powerful tools. UserIQ’s bi-directional integration with Salesforce lets you collect valuable information across both platforms and leverage it at each stage of the customer journey. Design a 360-degree view of your customers by pulling Salesforce data into UserIQ health score or segment, while also pushing UserIQ product engagement information back into a Salesforce contact or account.
You can’t ensure a great customer experience if you don’t know what’s really going on with your users. With UserIQ’s integration with Slack, customer success teams can receive Slack notifications whenever customers take certain actions or meet key thresholds. Keep track of the critical events happening in your customer lifecycle through automated event notifications, and make sure nothing slips through the cracks.
UserIQ’s customer health scores leverage important data points to help you understand and prevent churn. Through our integration with Zendesk, UserIQ customers can track Zendesk support ticket activity and incorporate that data into the Health IQ score, helping you boost your understanding of churn risk and stay ahead of any issues that may impact retention.
Segment offers a simple integration with UserIQ that allows customer data to be forwarded automatically. Without the need for complex technical instructions or add-ons, Segment data is tracked, formatted, and shared with UserIQ to provide more options for exploring and utilizing customer data.
