Help When and Where Your Users Need It

Providing relevant information at your users’ fingertips is the key to an outstanding customer experience. Give customers what they don’t know they need with the self-service options available in the UserIQ Launcher.

Schedule a Demo

The Launcher Is Your One-Stop-Shop for Targeted User Engagements

Let customers explore and educate themselves about your platform at their own pace. Launchers can house a variety of content—everything from guided tours to product updates—all in one place.

SUPPLEMENT ONBOARDING WITH INFORMATION ON-DEMAND

Every one of your users is unique, and each person’s pace and approach to onboarding may differ. UserIQ’s Launcher allows customers to adopt at their own pace and comfort level, helping to improve satisfaction with their onboarding experience.

LET YOUR SUPPORT TEAM FOCUS ON WHAT THEY DO BEST

By leveraging in-app Launchers, users can quickly access the information they need to get their questions answered. Providing this on-demand assistance to users can help alleviate the need for helpdesk tickets and help you scale your customer support team’s efforts.

EDUCATION THAT’S READY WHEN THEY ARE

Sometimes your in-app campaigns have the right message, but are delivered to the user at a time that isn’t optimal for them. With Launcher, users can access guided tours that they may have missed out on—allowing them to learn about your product at a time that works better for them.

We rely on UserIQ to inform users about events and promotions that are relevant to them. Email inboxes are becoming more and more clogged, so it's imperative that we can rise above the noise by reaching users where they are - in our platform...I recommend UserIQ to anyone who needs to communicate in-product messaging and wants to enhance, rather than disrupt, user experience.

Marilyn M.Senior Director of Brand Marketing, List Partners, Inc.

Related Feature Suites

The UserIQ Launcher isn’t the only thing we offer that helps to educate and engage your user base. Check out these related features to learn more about our all-in-one approach to customer success.

Guided Tour User Engagement Capabilities

USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.

Learn More
Guided Tour Product Usage Analytics

GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.

Learn More
Customer Onboarding With Guided Tour Software

CUSTOMER ONBOARDING
Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.

Learn More
User Adoption Customer Health Dashboard

Let UserIQ Power the Customer Journey.