Effortless Customer Journey Analysis

Starting from any page, analyze user journeys with powerful visuals that help your entire organization work proactively to improve the customer experience.

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customer journey paths screenshot

Analyze Customer Journeys at Scale

Tools that replay a user’s in-app actions are useful for one-off analysis, but they aren’t practical at scale. With Journey Paths, you can get the 10,000-foot view of how users move within your app. And, when you need a more detailed look, Journey Paths can drill down to show the pathways of particular user segments.

REVEAL THE CUSTOMER JOURNEYS OF AT-RISK USERS

Customer success is an ongoing and evolving journey. Combining Journey Paths learnings with customer health scores gives you a roadmap for how your most at-risk users are behaving in your app. Not only can understanding unsuccessful customer journeys help you save existing accounts, but it can also help you steer the experience for future users.

customer journey churn risk
customer journey onboarding

GO EVEN DEEPER WITH ONBOARDING INSIGHTS

You’ve set up your guided product tours and in-app messages, but are users following the path you’ve set out for them? In conjunction with product usage analytics, you can learn if users are progressing as expected, using the features that reduce time-to-value, and reaching important milestones. Journey Paths can also help you design an even more effective onboarding flow by showing you what path your most successful users take.

REVEAL FRICTION POINTS YOU DIDN’T KNOW EXISTED

Friction points that cause hiccups and frustration in the user experience have been hard to pinpoint—until now. Journey Paths shed light on repetitive workflows, unfinished processes, or unexpected movements within your app. If you find that users aren’t acting as expected, easy-to-understand visuals will let you know what they’re doing instead.

customer journey product experience
customer journey new feature

VISUALIZE HOW NEW FEATURES ARE USED

New feature launches are an exciting time, but you want to make sure users take advantage of the tool your team worked so hard to create. Not only can you make sure that users are implementing the feature into their workflow, but you can also understand how they’re arriving at it and where they go next. By using Journey Paths, you can get a holistic picture of how users are adopting the feature.

UserIQ has given us tremendous insight into how our users interact with the platform. The ability to segment users by feature adoption has allowed us to create targeted campaigns via multiple channels to educate and support our users. In addition, the ability for us to know how engaged each user is with our platform allows us to be proactive in our user education.

Ray B.General Manager, CollegePlannerPro

Related Feature Suites

Customer health scoring isn’t the only thing UserIQ offers to give you more insight and access to your user base. Check out these related features to learn more about our all-in-one approach to creating a friction-free user journey.

Guided Tour User Engagement Capabilities

USER ENGAGEMENT CAPABILITIES
UserIQ’s built-in engagement tools let you guide customers who need help, prompt users who haven’t found core features, and drive adoption as you go.

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Guided Tour Product Usage Analytics

GUIDED TOUR SOFTWARE
Make the most of every customer interaction with guided product tours purpose-built to reinforce onboarding, drive product adoption, and reduce time-to-value.

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Customer Onboarding With Guided Tour Software

CUSTOMER ONBOARDING
Our onboarding guidance tools help new users experience must-see features quickly, so they have a better first impression of your brand.

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User Adoption Customer Health Dashboard

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