Coming soon! Pulse. Sentiment. Adoption. Usage. Sliced and diced however you want. At your fingertips. Fast.
With the reimagined customer health dashboard from UserIQ, you won’t only have clear signals — such as health scores — you’ll also know what to do with those signals. Sound super?
There’s a lot going on in your customer success world. Which accounts are unhappy? What’s changing in those accounts? Which CSMs are rocking it? Enter the new UserIQ.
Health scoring, in-app notes and other features will help you spot changes. And since change is constant, you’ll be glad to have a forecasting partner at your side.
Better understand your users with a complete behavior profile that includes login activity, feature usage and sentiment. With feeling and fact, you’ll know how to take action.
One account needs training. Another lost a customer champion. There are some things you just can’t quantify. With UserIQ, measuring the unmeasurable just got easy.
Drill down to one user or get a more holistic view. Know what’s popular … and not so popular. Now, you can create specific filters to bring your insight prowess to new levels.
“It’s clear UserIQ took a very thoughtful look at the market and created something that, when combined with their existing product and data, will be a very powerful offering for Customer Success teams.”
Bill Mahoney
VP, Customer Success, LeaseQuery
“UserIQ is really honing in on the key features that CS teams need to be successful. The new UI is amazing and I can see our CS team living in this tool.”
Clark Dixon
Director, Customer Experience, ER Express
Here’s just a taste of the customer health functionality in UserIQ:
Armed with health insights, you’ll have everything you need to take action, maximize retention and drive feature adoption.
UserIQ offers easy customizable filters. Now, you can select the criteria that matters most to you — whether it’s a specific ARR or a health score range.
Which accounts have registered a large swing in health score? Is your work improving the user experience? UserIQ helps you plan and pivot.
Has it been too long since your last check-in? Is a customer giving lower satisfaction scores than previously? With UserIQ, you can be proactive.
