Guided tours. Feature tips. Voice of the Customer surveys. In one app. On their time.
With a little help from UserIQ campaigns, you’ll strengthen relationships, gather sentiment and know your accounts are receiving your messages.
Used to be, just an email would do the trick. Well, not any more. Thankfully, there’s UserIQ in-app engagement.
Create segments. Get red flag alerts. And delight users by communicating with them when they’re most apt to engage. You’ll drive customer behavior, be able to spend more time with users and finally stop playing whack-a-mole with your accounts.
UserIQ guided tours and custom onboarding experiences can be personalized for each user segment. Best of all, it’s all drag and drop. No developer needed.
Is an account not adopting your shiny new feature? Send a custom tip! With UserIQ, you’ll not only know the problem, you’ll know exactly how to prevent it from becoming a bigger one.
With UserIQ, Cox Automotive is able to deploy targeted engagements, including guided tours and tooltips for employee training and client onboarding. The result: change becomes easier to manage for everybody.
“(Before UserIQ), everything was off-screen, outside of the context of the application where we were trying to provide help.”
Seth Stuck
Director, Product Analytics & Testing, Cox Automotive
A Voice of the Customer program should be more than just an NPS.
With UserIQ, their voices will be heard — via micro-feedback and surveys. And you’ll know exactly what to do with these opinions when they’re combined with health scoring data and product intelligence. Subjective sentiment + objective health scores = beautiful science.
Passive, promoter or detractor? The NPS and other surveys serve as a simple reference for gauging user sentiment. AND, their outcomes are integrated into the entire UserIQ experience.
Don’t let the name fool you. You’ll get gargantuan-sized insights from UserIQ micro feedback, which can be tailored around onboarding — or anything you want.
