Now that your survey is complete, how do you address identified NPS detractors? Our panel of experts gives you their take on how to respond.
Net Promoter Scoring (NPS) is a highly-debated topic within the SaaS community, but nonetheless, it’s a great benchmark for measuring how satisfied your customers are with your product or service. But, we don’t always get the scores we hoped for.
Our panelists share their lessons learned on how to address your detractors from an NPS survey and the positives that can come from their feedback and your ability to solve their issue.
In this webinar, we’ll answer questions like:
- What’s the best way to engage with detractors after running an NPS survey?
- How can detractors actually help shape my brand?
- What are some real-world examples of this type of communication?