New Look, Higher IQ

By August 2, 2016Blog


Have you heard about our new dashboard? Designed with the user in mind, we have made accessing and analyzing your account data easier than ever. Because around here, we know that customer success is only the beginning. That’s why UserIQ is pioneering the first Customer Growth Platform™.

We’re excited to share with you not only the fresh new look (big shoutout to Launch Interactive for their fantastic design work), but also why the redesign is vital to our vision as a company.

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We believe that enhancing user intelligence and delivering targeted in-app engagements ultimately increases user retention, account expansion, and customer referrals. We want to make it as easy as possible for our customers to make their customers wildly successful, so they will stay longer, spend more, and tell their friends.

Our new Customer Health Dashboard displays an at-a-glance look at customer health scores and quick drill-downs into each of your accounts. Based on user-defined churn indicators—login frequency, feature adoption, sentiment, technical support, and financial data—Customer Success teams can recognize churn before it happens and chart a course for correction through targeted campaigns.

What It Means

Each new stride we take at UserIQ supports our core belief that Customer Success holds the key to exponential revenue growth; more than sales and marketing could do alone. The unique perspective of Customer Success teams gives them the ability to build relationships that plant the seeds for retention, expansion, and referrals. That’s why our Customer Growth Platform provides all the tools and data they need to make that happen.

If you’re looking for a smart way to create wildly successful customers, check out our demo.