Interactive - UserIQ

A View from the Top: C-Suite Q&A Series

This is Q&A style interview series where we bring together C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer success has become a must-have for any business today.

scale customer onboarding

Customer Onboarding Grader

How scalable is your customer onboarding process? Take this 5-minute quiz to find out based on 3 core areas and uncover tips and best practices to improve.

NPS net promoter score best practices

Net Promoter Score Best Practices for Customer Success

Read our complete guide to NPS best practices to learn the best way to launch an NPS survey, how is the score calculated, and more.

2018 SaaS User Adoption & Onboarding Benchmarking Report Overview video

2018 SaaS User Adoption and Onboarding Benchmarking Report Overview Video

More than 450 SaaS leaders in customer success, product, sales, and marketing share how their companies are tackling user adoption challenges.

Customer Churn Demystified: A Practical Guide to a Core SaaS Metric

Customer Churn: A Practical Guide to A Core Saas Metric

A practical guide to customer churn: what it is, the causes, prediction models and proven retention strategies that you can leverage today.

UserAdoptionToolkit

User Adoption Toolkit

This toolkit has all the resources you need to develop an effective user adoption strategy, from onboarding to engagements to journey maps.

An Introduction to Customer Onboarding

An introduction to customer onboarding: what it is, how to develop a customer onboarding strategy for your SaaS business, key metrics, tools, and more.

Introduction to Customer Success: A Complete Guide of Strategies, Metrics, and More

An Introduction to Customer Success

A practical guide to customer success: what it is, how to develop a customer success strategy for your SaaS business, important metrics, and more.

Churn/ROI Calculator