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Increase Revenue
Grow accounts, drive advocacy, and improve retention
Reduce Churn
Optimize onboarding, accelerate user adoption, and gain a deep understanding of users
Drive Business Outcomes
Capture feedback, strengthen engagement, and help customers reach their goals
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Why UserIQ
Increase Revenue
Grow accounts, drive advocacy, and improve retention
Reduce Churn
Optimize onboarding, accelerate user adoption, and gain a deep understanding of users
Drive Business Outcomes
Capture feedback, strengthen engagement, and help customers reach their goals
Platform
Intelligence
Get the data you want to make proactive decisions
Health
Uncover potential problems and take steps toward success
Engagement
Deliver the right message to each user at the right time
Resources
Blog
Case Studies
Downloads
Visuals
Product Updates
Webinars
Interactive
About
Careers
News
Contact Us
Interactive
Interactive
01.13.20
Driving Growth Beyond the Funnel
The real power in a business model has shifted to the post-sales customer journey, which focuses on growing customers beyond their initial purchase.
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Interactive
09.03.19
A View from the Top: C-Suite Q&A Series
This is Q&A style interview series where we bring together C-Suite leaders and investors in the software industry to share their stories and elaborate on why investing in customer success has become a must-have for any business today.
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Interactive
11.16.18
Customer Onboarding Grader
How scalable is your customer onboarding process? Take this 5-minute quiz to find out based on 3 core areas and uncover tips and best practices to improve.
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Interactive
10.19.18
Net Promoter Score Best Practices for Customer Success
Read our complete guide to NPS best practices to learn the best way to launch an NPS survey, how is the score calculated, and more.
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Interactive
10.02.18
2018 SaaS User Adoption and Onboarding Benchmarking Report Overview Video
More than 450 SaaS leaders in customer success, product, sales, and marketing share how their companies are tackling user adoption challenges.
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Interactive
04.30.18
Customer Churn: A Practical Guide to A Core Saas Metric
A practical guide to customer churn: what it is, the causes, prediction models and proven retention strategies that you can leverage today.
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Interactive
03.19.18
User Adoption Toolkit
This toolkit has all the resources you need to develop an effective user adoption strategy, from onboarding to engagements to journey maps.
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Interactive
02.14.18
An Introduction to Customer Onboarding
An introduction to customer onboarding: what it is, how to develop a customer onboarding strategy for your SaaS business, key metrics, tools, and more.
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Interactive
01.01.18
An Introduction to Customer Success
A practical guide to customer success: what it is, how to develop a customer success strategy for your SaaS business, important metrics, and more.
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Interactive
11.16.17
Churn/ROI Calculator
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