It appeared everything was fantastic with Ingrid’s customer success team. Net retention, up. Complaints, down.
THEN, her biggest account churned. The account had no open tickets. And NPS scores were stellar.
What on Earth happened?
With the UserIQ customer success platform, she would’ve seen that her account’s health score dropped, that her software company’s biggest feature was not being adopted, and that users needed training badly.
In this quick video, see how Ingrid’s CS team can now:
- Predict who will churn.
- Educate users on new features with in-app communications.
- Produce knockout customer experiences.
Want to learn more? Get a pressure-free demo today.