onboarding ebook
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05.21.21
The Onboarding Playbook: Where Customer Success Begins
Is your customer onboarding a stepping stone to expansion, or churn? This onboarding ebook will help your customer success team optimize the first step in the customer lifecycle.
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Health score e-book
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02.26.21
The Customer Health Score E-Book
Where do customer health scores go wrong? How do you set one up? What benchmarks should you use? Get these answers and more in this easy-to-read customer success e-book.
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UserIQ e-book
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01.04.21
The Advocacy Playbook: How to Find Your Hidden Sales Team
In the last e-book in the four-part customer journey series, you'll learn how to define your metrics, start a VoC program, segment users and more.
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05.13.20
Retention Playbook
Lay the foundation for your customer retention strategy and tighten up with tried and trusted tactics that help you retain customers and protect your revenue.
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customer adoption
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03.01.20
The Customer Journey Playbook Phase 1: Adoption
Successful adoption is the most critical milestone in your customer's journey, and it’s up to Customer Success teams to ensure they drive adoption, increase retention, and create lifelong advocates.
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customer success software buyer's guide
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11.14.19
The Customer Success Technology Buyer’s Guide
There's certainly no shortage of tools, point solutions, and platforms available to fit your customer success needs. To assist you, we've put together a comprehensive guide to help you make the most of the buying process.
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Executive's Guide to Customer Success + Product Management Alignment
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10.08.19
The Executive’s Guide to Customer Success + Product Management Alignment
Find out why 87% of companies with well-aligned customer success and product managment teams experience a churn rate of less than 1% and how you can drive alignment today.
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the road to cs + pm alignment
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10.03.19
The Road to Customer Success + Product Management Alignment
This playbook will help you understand the value of alignment between customer success and product management and provide strategies to get your teams on the same page.
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customer success product management alignment report image
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07.24.19
2019 Customer Success + Product Management Alignment Benchmarking Report
UserIQ's latest survey report discusses the needs, issues, and communication strategies between CS and PM teams.
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01.15.19
The Executive’s Guide to Driving User Adoption in SaaS
We surveyed over 450 SaaS leaders to understand how top companies are taking on user adoption and onboarding.
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customer onboarding journey mapping playbook
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10.26.18
Customer Onboarding Journey Mapping Playbook
In this workbook, we share lessons learned from our own customer journey mapping process (with examples) and provide our best practices, tips, and tricks for doing this yourself.
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08.17.18
2018 SaaS User Adoption & Onboarding Benchmarking Report
We surveyed over 450 SaaS leaders to understand how top companies are taking on user adoption and onboarding.
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g2 crowd implementation
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12.15.17
G2 Crowd Implementation Index for Customer Success Software – Winter 2018
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2017 CS + PM Alignment Report
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08.15.17
CS + PM Alignment Benchmarking Report 2017
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complete guide to customer growth
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04.02.17
Customer Growth E-book
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customer expansion playbook
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12.21.16
Expansion Playbook
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2017 CS + PM Trends
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12.06.16
CS Trends 17 Report
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driving customer growth
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09.29.16
Driving Growth Beyond the Funnel Whitepaper
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high-tech high-touch customer success
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08.26.16
High-Tech vs. High-Touch Whitepaper
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