• Log In
  • Help Center
  • Contact UserIQ
  • Why UserIQ
    • Overview
      Customer success can be easier
    • Predict Outcomes
      How you can understand users better
    • Drive Adoption
      Ways to impact company growth
    • Cut Churn
      Become proactive about retention
    • See Our Customer Stories
    Download Now
  • Platform
    • Overview
    • Health
      Clear customer health signals
    • Intelligence
      Intuitive customer and product intelligence
    • Campaigns
      The right message at the right time
  • Resources
    • Overview
    • Blog
    • Customer Stories
    • E-Books
    • Webinars
    Stop Unnecessary Churn
    See how UserIQ can improve your bottom line.
    Calculate Your ROI
  • About
    • Overview
    • Careers
    • News
    • Contact Us
Schedule a Demo
  • Why UserIQ
    • Overview
      Customer success can be easier
    • Predict Outcomes
      How you can understand users better
    • Drive Adoption
      Ways to impact company growth
    • Cut Churn
      Become proactive about retention
  • Platform
    • Overview
    • Health
      Clear customer health signals
    • Intelligence
      Intuitive customer and product intelligence
    • Campaigns
      The right message at the right time
  • Resources
    • Overview
    • Blog
    • Customer Stories
    • E-Books
    • Webinars
  • About
    • Overview
    • Careers
    • News
    • Contact Us

E-Books

Step 1 to increasing your user IQ? Discover UserIQ. Step 2? Reading a free e-book on customer success or product adoption.

Health score e-book
Download
02.26.21
The Customer Health Score E-Book
Where do customer health scores go wrong? How do you set one up? What benchmarks should you use? Get these answers and more in this easy-to-read customer success e-book.
Read More
UserIQ e-book
Download
01.04.21
The Advocacy Playbook: How to Find Your Hidden Sales Team
In the last e-book in the four-part customer journey series, you'll learn how to define your metrics, start a VoC program, segment users and more.
Read More
Download
05.13.20
Retention Playbook
Lay the foundation for your customer retention strategy and tighten up with tried and trusted tactics that help you retain customers and protect your revenue.
Read More
customer adoption
Download
03.01.20
The Customer Journey Playbook Phase 1: Adoption
Successful adoption is the most critical milestone in your customer's journey, and it’s up to Customer Success teams to ensure they drive adoption, increase retention, and create lifelong advocates.
Read More
customer success software buyer's guide
Download
11.14.19
The Customer Success Technology Buyer’s Guide
There's certainly no shortage of tools, point solutions, and platforms available to fit your customer success needs. To assist you, we've put together a comprehensive guide to help you make the most of the buying process.
Read More
Executive's Guide to Customer Success + Product Management Alignment
Download
10.08.19
The Executive’s Guide to Customer Success + Product Management Alignment
Find out why 87% of companies with well-aligned customer success and product managment teams experience a churn rate of less than 1% and how you can drive alignment today.
Read More
the road to cs + pm alignment
Download
10.03.19
The Road to Customer Success + Product Management Alignment
This playbook will help you understand the value of alignment between customer success and product management and provide strategies to get your teams on the same page.
Read More
customer success product management alignment report image
Download
07.24.19
2019 Customer Success + Product Management Alignment Benchmarking Report
UserIQ's latest survey report discusses the needs, issues, and communication strategies between CS and PM teams.
Read More
Download
01.15.19
The Executive’s Guide to Driving User Adoption in SaaS
We surveyed over 450 SaaS leaders to understand how top companies are taking on user adoption and onboarding.
Read More
customer onboarding journey mapping playbook
Download
10.26.18
Customer Onboarding Journey Mapping Playbook
In this workbook, we share lessons learned from our own customer journey mapping process (with examples) and provide our best practices, tips, and tricks for doing this yourself.
Read More
Download
08.17.18
2018 SaaS User Adoption & Onboarding Benchmarking Report
We surveyed over 450 SaaS leaders to understand how top companies are taking on user adoption and onboarding.
Read More
g2 crowd implementation
Download
12.15.17
G2 Crowd Implementation Index for Customer Success Software – Winter 2018
Read More
2017 CS + PM Alignment Report
Download
08.15.17
CS + PM Alignment Benchmarking Report 2017
Read More
complete guide to customer growth
Download
04.02.17
Customer Growth E-book
Read More
customer expansion playbook
Download
12.21.16
Expansion Playbook
Read More
2017 CS + PM Trends
Download
12.06.16
CS Trends 17 Report
Read More
driving customer growth
Download
09.29.16
Driving Growth Beyond the Funnel Whitepaper
Read More
high-tech high-touch customer success
Download
08.26.16
High-Tech vs. High-Touch Whitepaper
Read More

[email protected]
Main Office:
1040 Crown Pointe Parkway,
Suite 325
Dunwoody, GA 30338
(404) 417-3307

  • Terms
  • Privacy Policy

© 2021 UserIQ All Rights Reserved

  • Login
  • Contact UserIQ
  • Help Center
  • Demo
  • Why UserIQ
    • Predict Outcome
    • Drive Adoption
    • Cut Churn
    • See Our Customer Stories
  • Platform
    • Health
    • Intelligence
    • Campaigns
    • Our Pricing
    • Security and Privacy
  • Resources
    • Blog
    • Customer Stories
    • E-Books
    • Webinars
  • About
    • Careers
    • News
    • Contact UserIQ
Ready to Get Started?

Are you ready to increase your user engagement by 70%?

Check out our demo

Just want to see how it works?

Request a demo
Our website uses cookies to improve your browsing experience. By continuing to browse this site or dismissing this message, you indicate your agreement. To find out more, please see our privacy policy. Accept