Customer Success Spotlight: Springbot

By December 11, 2018Blog, Uncategorized

When we heard Springbot needed to accelerate time-to-value with their customers, we were eager to come up with a game plan.

Springbot’s robust platform allows small and mid-sized retailers to track multi-channel marketing campaigns in an easy and effective way. The company has seen tremendous growth over the last 6 years, recently announcing they rank 83rd on Deloitte’s 2018 Technology Fast 500. However, no great success comes without its challenges.

Springbot has a variety of helpful features for store owners. Because store owners have a full plate with their day-to-day operations, Springbot wanted to make sure their features were easy to understand and blended in seamlessly with their daily tasks.  

“With UserIQ, we can reduce our users’ time-to-value (TTV) and quickly get them up and running,” said Emily Johnson, Customer Success Learning and Development Manager at Springbot.

Since teaming up with UserIQ, Springbot has:

  • Shortened their onboarding calls by 25 minutes, giving them back an average of 15 hours per month to make more proactive, value-driven decisions.
  • Increased NPS responses from 40-50 per year to 40-50 per month.

As we continue to work with Springbot, we look forward to helping them develop a user adoption strategy and build segmentation models that work for their business.

Download the full Springbot case study here. 

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