In this video series, we take a deep dive into UserIQ’s 2019 CS + PM Alignment Benchmarking Report, based on a survey taken earlier this year by over 400 customer success and product leaders. We wanted to know — where do the gaps lie in team alignment today? What hurdles are teams facing, and how can we work to overcome those challenges? To help us dig into the key findings from the report, we’re talking to customer success and product leaders to get their unique perspectives.
“It’s really important to understand, what’s the goal? Why are we doing it, and what is our job in terms of achieving it? Discussing this in weekly meetings is critical, and gives you something to base your weekly or monthly metrics on.”
Founder of CS in Focus
In episode 2, we’ll talk to Cairo Amani about how misalignment between teams can negatively affect an organization’s churn rate, and what learnings can be taken away from those instances.
Co-Founder and Brand Manager of Women in Customer Success, NYC Chapter
In episode 3, we’ll talk to Arash about why organizations are misaligned around customer health and onboarding, and the benefits a customer will see when customer success and product team alignment is established.
VP of Product Management, StackPath