Customer success conversations are happening everywhere. From blog posts to speaking sessions at conferences, there are endless opportunities to join the conversation. A recent customer success resource we’re loving are podcasts — they’re accessible, real-time, and interactive. Whether you’re looking for advice, inspiration or simply looking to brush up on your skills, here are a few you can tune into on your next car ride.
Churn It Up: Customer Success Podcast | Aly Mahan
Churn It Up is a podcast that provides tips and tricks from the best in customer success. It’s perfect for anyone working on the frontlines of customer success or support, and for account managers in any SaaS organization. Aly and guests share lessons learned, successes, and how you can improve your day to day customer success practices. You’ll walk away feeling inspired, educated, and take away actionable items to keep you on track. As their slogan goes — all CS, no BS! Past guests include Irit Eizips, Kimberly Porter, Rachel Jennings and more. Aly Mahan is the Director of Customer Success at Receptive.io.
The Customer Success Podcast | Allison Pickens
Whether you’re new to customer success or a long time veteran, chances are you’ve heard the name Allison Pickens! The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading customer success programs. Alison has featured tons of all-star guests over the years including Catherine Blackmore, Nicolle Paradise, Christina Kosmowski and more. Allison is the Chief Operating Officer at Gainsight.
Customer Success Conversations | Adam Joseph
Customer Success Conversations is a podcast series hosted by the founder of CustomerSuccessManager.com, Adam Joseph. On each podcast he is joined by customer success leaders of all levels who provide their views on what it takes to be successful, how to overcome challenges and what trends we expect to shape customer success in the future. Past guests include Jason Noble, Perry Monaco, Matt Myszkowski and more. Adam is the Founder of CustomerSuccessManager.com and CSM Insight.
Strikedeck Radio: Customer Success Live | Kristen Hayer
Strikedeck Radio is a podcast interview series that covers the intricacies of customer success. Kristen speaks with various leaders and influencers about their experiences, best practices, the state of the profession and more. Past guests include Chad Horenfeldt, Bill Cushard, Lauren Costella and more. Kristen is the Founder and CEO of The Success League.
Value Realized, Customer Success Podcast | Nate Fieldler
The Value Realized, Customer Success Podcast gathers perspectives from various thought leaders who help shape tomorrow’s strategies and tactics. Value Realized caters to individual contributors, managers, directors and leadership in the field by providing examples on how different professions can deliver more value to their customers. You’ll walk away with the tools to build a brand or career in customer success and deliver better customer experiences. Past guests include Kyle Croyle, Dave Duke, Frederik Muller and more. Nate is the Field Customer Success Manager at Box.
The Customer Success Channel | Planhat
The Customer Success Channel hosts discussions with SaaS entrepreneurs in the global start-up scene. It dives into important and relevant topics to help spread knowledge and answer questions about customer success, engagement, support, and experience. Past guests include Michael Redbord, David Etheredge, Christina Kopka and more.
Customer Bliss: The Human Duct Tape Show | Jeanne Bliss
The Human Duct Tape Show is hosted by Jeanne Bliss, who joins CCOs from around the world as they share how they gain traction in transforming their business, leaders and operations. You’ll learn leadership practices from customer experience executives at companies like Airbnb, Walgreens, Audi, Premera, and more. Leaders will share their experiences and elaborate on why the Chief Customer Officer role acts as the human duct tape of an organization. Past guests include Samantha Paxson, Ross Garrettson, Rachael McBrearty, and more. Jeanne is the Founder and CEO of Customer Bliss.
The “Jasons Take On” webinar and podcast series offers fast-paced, insightful, and unplugged conversations with two leading “Jasons” in customer success. Each month they explore a new topic of interest in customer success, and create a relevant and relatable conversation with actionable items for navigating customer success challenges.
What are your favorite customer success and customer experience podcasts? Share with us in the comments below or in the User Adoption Community on LinkedIn.