Top B2B Customer Success and Customer Experience Events of 2020

By February 5, 2020Blog

As the demand for customer success continues to rise in the SaaS industry, so does the need for education. With the increase in customer success conferences and tradeshows each year, how do we decide which events are right for us? And more importantly, how can we make sure we’re always in the know?

We’ve compiled a complete list of top customer success and customer experience tradeshows and conferences for 2020, so you don’t miss a beat. Be sure to bookmark this page as we’ll continue to update this list throughout the year.

See an event that should be featured on this list? Shoot us an email with the details at [email protected].

SaaStr Annual 2020

saastr annual 2020

Date: March 10-12, 2020
Location: San Jose, CA

SaaStr Annual is the biggest non-vendor SaaS conference in the world, featuring 300+ speakers and sessions, and over 12,500 SaaS founders, executives and VC’s. You’ll get expert advice from SaaS leaders at Slack, Hubspot, Zoom and more, and walk away with the tools you need to scale and grow your business.

Intended for: SaaS Executives, Founders, and VC’s
Featured 2020 Speakers: Aaron Levie (CEO at Box), Eric Yuan (Founder + CEO at Zoom), Jason Lemkin (Founder of SaaStr), and so many more.

ATL Customer Success Network Meetup

atlanta customer success atlcsDate: February 19, 2020, multiple
Location: Atlanta, GA

This Meetup group is dedicated to connecting Atlanta-based Customer Success professionals and sharing/learning best practices for this growing field. UserIQ is a proud sponsor of ATLCS.

If your role touches on the success of customers, product management, lifecycle marketing, or making your organization more customer-centric, this is the group for you.

Chief Customer Officer 2020

Chief Customer Officers, USA

Date: February 5-6, 2020
Location: Atlanta, GA

Full of breakout sessions, keynotes, panel discussions, and masterclasses, this is an event created exclusively for zealously customer-centric Chief Customer Officers and influencers. The conference focuses on topics like how to utilize the latest technology to wow your customers, different models, and strategies to enact deep operational change and the tools you need to train, measure & encourage core soft skills.

Intended for: Chief Customer Officers, and Customer Experience, Customer Success, and Digital Transformation Leaders
Featured 2020 speakers: Elizabeth Zornes (CCO at Zendesk), Tony Drummond (VP Client Experience at Cox Automotive), Chris Edwards (Chief Customer Experience & Marketing Officer at Conversa Health), and more.

Customer Success Conference-Israel

Date: March 30, 2020
Location: Tel Aviv, Israel

Customer Success Conference – Israel 2020 is an annual conference, the first and only in Israel fully dedicated to both the international and Israeli Customer Success industry. Its primary goal is to give practical tools and techniques to its participants, on subjects like expansions, onboarding, and trust-building, and also to introduce new trends in the field, like the importance of kindness, data modeling, and the growing field of CS Operations.

Intended for: Customer Success professionals of all levels
Featured 2020 Speakers: Perry Monaco (Head of Customer Success at LinkedIn), Irit Eizips (Chief Customers Officer & CEO at CSM Practice), Peter Lyon (Co-Founder of the Customer Success Network), Matt Myszkowski (VP EMEA Customer Success at SAP), and more.

CS in Focus Series

csinfocusDate: Multiple
Location: Toronto, Canada

CS in Focus is Canada’s first-ever customer success event series. Ben Winn is the Founder and Executive Director of CS inFocus; the CS team for the CS community. Ben won Customer Success Innovator of the Year in 2018 for creating the Account Behavior Formula, and in 2018 he published his eBook: The Beginner’s Guide to Customer Success. Each event will host a 3-hour workshop + an evening of networking, lightning talks and an expert panel. And bonus: there will be food and an open bar!

Intended for: Customer success professionals of all levels
Featured 2020 Speakers: TBD

SuccessCOACHING CCSM Trainings & Events

successcoachingHosted by the experts at SuccessHACKER, SuccessCOACHING’s intensive 2-day workshops cover their complete CCSM Level 1 curriculum and offer the opportunity for attendees to get certified during the last day of the workshop. These expert-led Customer Success Manager Training and Certification Workshops are an ideal experience for those who prefer to learn in a small group setting with hands-on instruction. UserIQ is a proud partner to SuccessHACKER and sponsor of the Atlanta coaching workshops.

The live events are hosted across the globe, so be sure to check their website for the full calendar. Here are a couple of highlights:

Portland 1/27Rip City Success MeetUp

Atlanta 2/25Level 1 CCSM Workshop, in partnership with UserIQ

New York City 3/17Level 1 CCSM Workshop, in partnership with Catalyst Software

2020 Summit on Customer Engagement

2020 SUMMIT ON CUSTOMER ENGAGEMENTDate: March 2-4, 2020
Location: Burlingame, CA

The 2020 Summit on Customer Engagement is a networking and educational experience for customer advocacy and engagement professionals. Full of workshops, breakout sessions, keynote speakers, and more, it’s a great opportunity to rub shoulders and network with top leaders in customer advocacy, customer reference, and related customer engagement programs.

Intended for: Professionals involved in Customer Advocacy and Customer Engagement
Featured 2020 speakers: Megan Heuer (VP, Marketing at Engagio), Kevin Lau (Global Head, Customer Advocacy at Adobe Digital Experience Cloud), Bev Barnett (Sr. Customer Marketing Manager at Workday, Inc.), and more.

Pulse 2020

pulse2020

Date: May 13-14, 2020
Location: San Francisco, CA

Described as “Where Customer Success meets Woodstock,” Pulse is a blend of deep learning, elite speakers, and peer networking. Keynotes from industry luminaries and hands-on workshops will give your team the competitive advantage it needs. With 5,000+ attendees, Pulse is a great opportunity to meet peers and forge relationships in customer success.

Intended for: Customer Success professionals of all levels
Featured 2020 Speakers: TBD

SaaStock North America

Date: June 22-24, 2020
Location: San Francisco, CA

Click here to see SaaStock dates and location for all events.  (They also have events this year in Latin America, Europe, Australia, and Singapore)

If you haven’t heard of SaaStock, you might be living under a rock! SaaStock is the biggest 3-day gathering for the global SaaS community. Targeted at B2B SaaS founders, executives, and investors, SaaStock has two events in the US, one on the west coast in spring and one on the east coast in fall. SaaStock gives a voice to leaders who have started blazing the trail and to network with peers on the same journey. SaaStock will amplify your network, crank up your pipeline, and give you the SaaS Playbook you need to grow at scale.

Intended for: SaaS Founders, Executives, and Investors
Featured 2020 Speakers (North America): Tim McCormick (CEO at SaaSOptics), Leela Srinivasan (CMO at SurveyMonkey), Sakira Garg (Chief Strategy Officer at Tradeshift), and more.

SaaSGrowth

saasgrowth2020Date: July 8, 2020
Location: London, England

SaaSGrowth is the only conference of its kind for SaaS Founders, Executives, VC’s, Sales Leaders and Sales professionals in the UK. The focus of the conference is to gain the latest insights on how to drive revenue growth through sales leadership, marketing and sales alignment, and using the latest technologies that will enable you to run these programs at scale.

Intended for: SaaS Founders, Executives, VC’s, Sales Leaders and Sales professionals
Featured 2020 Speakers: Ollie Sharpe (VP Revenue at Salesloft), Jacquline de Gernier (VP Sales at DocuSign), Hannah Godfrey Lavery (Managing Director at WinningbyDesign), and more.

Customer Contact Week

customer contact week ccw 2020Date: June 22 – 26, 2020
Location: Las Vegas, NV

CCW provides you with the tools and insight needed to execute innovation in an omni-channel environment. You’ll walk away with tools to create a customer-focused culture that drives business results. With 2,500+ expected attendees from 900+ companies and 175+ speakers, this year is expected to have more workshops and breakout sessions than ever before. Attendees rave that the diversity in vendors makes this a valuable event to leaders who are trying to keep up and stay ahead of technology.

Intended for: Customer Success, Customer Experience, and Customer Engagement professionals

Featured 2020 Speakers: Tope Awotona (Founder and CEO at Calendly), Monica Mallick (VP Global Customer Support and Operations at Udemy), Lili Salzberg (VP of Community at Scoop Technologies), and more.

Customer SuccessCon Series

Date: Various Dates, TBD
Location: Boston, Denver, Seattle, London, Berkeley

Led by Mikael Blaisdell, Customer SuccessCon is about “the art and science” of customer success. The conference is held in San Francisco, Boston, London, Seattle, and Denver. Having multiple events is a tactic Mikael uses to keep the events small and facilitate in-depth conversations and networking. Mikael invites specific leaders in the CS space to host small groups, where executives have the chance to hear fellow executives, followed by engaging Q&A sessions. This provides a more intimate experience you might not get at other conferences.

Intended for: Customer Success Executives
Featured 2020 Speakers: Mikael Blaisdell (Executive Director of The Customer Success Association).

CXPA Events

customer-experience-professionals-association-cxpa-vector-logoDate: Various
Location: Various

CXPA hosts a variety of annual events that are exclusive to CXPA members, including Customer Spark and Executive Summit, US Insight Exchange, and more. These events are focused on sharing best practices and discussing issues and trends in CX. You’ll walk away feeling renewed and enthusiastic about your profession, and get exclusive insight from CX experts on ways you can stay ahead of the competition.

Learn more about becoming a member of CXPA and check out CXPA’s full list of conferences and events.

Intended for: Customer Experience Professionals

CS100Summit

cs100 2020Date: September 15-17, 2020
Location: Sundance, Utah

Produced by ClientSuccess, the CS100 Summit is the premier customer success conference that brings together top executives, leaders, and innovators in customer success. The event was created with the premise of providing customer success executives an exclusive learning environment in a pristine location to create an atmosphere of inspiration, ideation, strategy, and real-world application around customer success. The content is broken into keynotes, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking.

Intended for: Customer Success Executives and Leaders
Featured 2020 Speakers: TBD

Opentalk

opentalk-2020Date: April 22 -23, 2020
Location: San Francisco, CA

The Opentalk agenda is jam-packed with thought-provoking keynotes and breakout sessions that will help you uncover your competitive advantages and transform routine conversations into amazing customer experiences. You’ll hear personal customer service and experience success stories from CX thought leaders and take away actionable tips to scale your own business. With 100+ sponsors, you’ll gain immediate access to vendors that can maximize your company’s performance.

Intended for: Customer experience professionals
Featured 2020 Speakers: Jason Whitman (VP of Customer Success at Justworks), Kelly Hoopes (Sr. Director of Customer Success Enablement at Bottomline Technologies), Drew Stadler (Head of Happiness at Bombas), and more.

CMSWire’s DX Summit

cmswire dxsummit 2020Date: October 12-14, 2020
Location: Huntington Beach, CA

DX Summit is a three-day event that gathers digital experience specialists from VoC experts to optimization managers to DX platform integration gurus. You’ll rub shoulders with the thought leaders, decision-makers, practitioners, and top analysts who are designing and delivering the most innovative global digital and customer experiences.

Intended for: Customer Experience professionals
Featured 2020 Speakers: TBD

Check back as we continue to update this page throughout the year. See an event you think should be on the list? Shoot us an email at [email protected] with the details.

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