Top B2B Customer Success and Customer Experience Events of 2019

By November 15, 2018Blog, Uncategorized

As the demand for customer success continues to rise in the SaaS industry, so does the need for education. With the increase in customer success conferences and tradeshows each year, how do we decide which events are right for us? And more importantly, how can we make sure we’re always in the know?

We’ve compiled a complete list of top customer success and customer experience tradeshows and conferences for 2019, so you don’t miss a beat. Be sure to bookmark this page as we’ll continue to update this list throughout the year.

See an event that should be featured on this list? Shoot us an email with the details at [email protected].

SaaStr Annual 2019

Date: February 5-7, 2019
Location: San Francisco, CA

SaaStr Annual is the biggest non-vendor SaaS conference in the world, featuring 300+ speakers and sessions, and over 12,500 SaaS founders, executives and VC’s. You’ll get expert advice from SaaS leaders at Slack, Hubspot, Zoom and more, and walk away with the tools you need to scale and grow your business.

Intended for: SaaS Executives, Founders, and VC’s
Featured 2019 Speakers: Nick Mehta (CEO at Gainsight), Brian Halligan (CEO at Hubspot), Jason Lemkin (Founder of SaaStr), and more.

Did you know? UserIQ will be a SaaStr Annual sponsor for 2019! Check out all the SaaStr Annual sponsors here.

Chief Customer Officer Fall 2019

Date: February 5-6, 2019
Location: Atlanta, GA

Full of breakout sessions, keynotes, panel discussions and master classes, this is an event created exclusively for zealously customer-centric Chief Customer Officers and influencers. The conference focuses on topics like how to utilize the latest technology to wow your customers, different models and strategies to enact deep operational change and the tools you need to train, measure & encourage core soft skills.

Intended for: Chief Customer Officers, and Customer Experience, Customer Success, and Digital Transformation Leaders
Featured 2019 speakers: Kuntal Goradia (Director CX Analytics & Experimentation at PayPal), Camille Nicita (President & CEO at Gongos), Dutta Satadip (Global Head of Customer Operations at Pinterest), and more.

2019 Summit on Customer Engagement

Date: March 13-15, 2019
Location: Burlingame, CA

The 2019 Summit on Customer Engagement is a networking and educational experience for customer advocacy and engagement professionals. Full of workshops, breakout sessions, keynote speakers, and more, it’s a great opportunity to rub shoulders and network with top leaders in customer advocacy, customer reference, and related customer engagement programs.

Intended for: Professionals involved in Customer Advocacy and Customer Engagement
Featured 2019 speakers: Allison Pickens (Chief Customer Officer at Gainsight), Mark Levy (Author of Accidental Genius), and more.

Pulse

Date: May 20-23, 2019
Location: San Francisco, CA

Described as “Where Customer Success meets Woodstock,” Pulse is a blend of deep learning, elite speakers, and peer networking. Keynotes from industry luminaries and hands-on workshops will give your team the competitive advantage it needs. With 5,000+ attendees, Pulse is the premier opportunity to meet peers and forge relationships in customer success.

Intended for: Customer Success professionals of all levels
Featured 2019 Speakers: TBD
Featured 2018 Speakers: Lincoln Murphy (Customer Success Driven-Growth at Sixteen Ventures), Aaron Fulkerson (Co-Founder & CEO at MindTouch), and more.

SaaStock

USA Dates and Locations:

West Coast | June 4-5, 2019 | San Francisco, CA
East Coast | September 4-5, 2019 | New York, NY

Click here to see SaaStock dates and location for all events.

If you haven’t heard of SaaStock, you might be living under a rock! SaaStock is the biggest 3-day gathering for the global SaaS community. Targeted at B2B SaaS founders, executives, and investors, SaaStock has two events in the US, one on the west coast in spring and one on the east coast in fall. SaaStock gives a voice to leaders who have started blazing the trail and to network with peers on the same journey. SaaStock will amplify your network, crank up your pipeline, and give you the SaaS Playbook you need to grow at scale.

Intended for: SaaS Founders, Executives, and Investors
Featured 2019 Speakers: TBD
Featured 2018 Speakers: Dave Gerhardt (VP of Marketing at Drift), Adam Marcus (Managing Partner at OpenView Venture Partners), Morten Primdahl (Co-Founder at Zendesk), and more.

SaaSGrowth

Date: June 14, 2019
Location: Olympic Park, London

SaaSGrowth is the only conference of its kind for SaaS Founders, Executives, VC’s, Sales Leaders and Sales professionals in the UK. The focus of the conference is to gain the latest insights on how to drive revenue growth through sales leadership, marketing and sales alignment, and using the latest technologies that will enable you to run these programs at scale.

Intended for: SaaS Founders, Executives, VC’s, Sales Leaders and Sales professionals
Featured 2019 Speakers: Jacquline De Gernier (VP of Sales at DocuSign), John Phillips (GM at Zuora), Tom Castley (VP of Sales at Apptio), and more.

Customer Contact Week

Date: June 24-28, 2019
Location: Las Vegas, NV

CCW provides you with the tools and insight needed to execute innovation in an omni-channel environment. You’ll walk away with tools to create a customer-focused culture that drives business results. This coming year is of particular importance, as it’s CCW’s 20th year anniversary. With 2,500+ expected attendees from 900+ companies and 175+ speakers, this year is expected to have more workshops and breakout sessions than ever before. Attendees rave that the diversity in vendors makes this a valuable event to leaders who are trying to keep up and stay ahead of technology.


Intended for: Customer Success, Customer Experience, and Customer Engagement professionals

Featured 2019 Speakers: Jeanne Bliss (President of CustomerBliss), Shep Hyken (Chief Amazement Officer at Shepard Presentations, LLC), and more.

Customer SuccessCon

Date: TBD
Location: TBD

Led by Mikael Blaisdell, Customer SuccessCon is about “the art and science” of customer success. The conference is held in San Francisco, Boston, London, Seattle and Denver. Having multiple events is a tactic Mikael uses to keep the events small and facilitate in-depth conversations and networking. Mikael invites specific leaders in the CS space to host small groups, where executives have the chance to hear fellow executives, followed by engaging Q&A sessions. This provides a more intimate experience you might not get at other conferences.

Intended for: Customer Success Executives
Featured 2019 Speakers: Mikael Blaisdell (Executive Director of The Customer Success Association).

CMSWire’s DX Summit

Date: November 2019
Location: TBD

DX Summit is a three-day event that gathers digital experience specialists from VoC experts to optimization managers to DX platform integration gurus. You’ll rub shoulders with the thought leaders, decision-makers, practitioners, and top analysts who are designing and delivering the most innovative global digital and customer experiences.


Intended for: Customer Experience professionals
Featured 2019 Speakers: TBD
Featured 2018 Speakers: Diane Magers (CEO at CXPA), Matt Gardner (Digital Industry Advisor at SAP), Jacob Ayoub (Senior Director of Customer & Market Insights at Salesforce), and more.

CXPA Events

Date: Varies
Location: Varies

CXPA hosts a variety of annual events that are exclusive to CXPA members, including Customer Spark and Executive Summit, US Insight Exchange, and more. These events are focused on sharing best practices and discussing issues and trends in CX. You’ll walk away feeling renewed and enthusiastic about your profession, and get exclusive insight from CX experts on ways you can stay ahead of the competition.


Learn more about becoming a member of CXPA and check out CXPA’s full list of conferences and events.
Intended for: Customer Experience Professionals

Customer Success Summit

Date: TBD
Location: San Francisco, CA

Produced by Totango, CS Summit is a conference that focuses on how you and your company can accelerate the impact of customer success, drive more intelligent engagement and dive into trends that will influence the coming year. With interactive workshops, open forums and roundtable discussions, you’ll have plenty of opportunities to network and take away advice from industry thought-leaders and real practitioners from mid-to-large enterprises.


Intended for: Customer Success, Customer Experience, and Product professionals
Featured 2019 Speakers: TBD
Featured 2018 Speakers: Nicolle Paradise (Senior Director of Client Experience at ADP) Christina Kosmowski (Head of Customer Success at Slack), Evan Klein (Founder and President of Satrix Solutions), Kia Puhm (Principal of K!A CX Consulting), and more.

CS100Summit

Date: TBD
Location: TBD

Produced by ClientSuccess, the CS100 Summit is the premier customer success conference that brings together top executives, leaders, and innovators in customer success. The event was created with the premise of providing customer success executives an exclusive learning environment in a pristine location to create an atmosphere of inspiration, ideation, strategy and real-world application around customer success. The content is broken into keynotes, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking.


Intended for: Customer Success Executives and Leaders
Featured 2019 Speakers: TBD
Featured 2018 Speakers: Kristen Hayer (Founder & CEO at The Success League), Bill Cushard (Director, Customer Marketing at ServiceRocket), Todd Eby (Founder & CEO at SuccessHacker), and more.

Opentalk

Date: TBD
Location: San Francisco, CA

The Opentalk agenda is jam-packed with thought-provoking keynotes and breakout sessions that will help you uncover your competitive advantages and transform routine conversations into amazing customer experiences. You’ll hear personal customer service and experience success stories from CX thought leaders and take away actionable tips to scale your own business. With 100+ sponsors, you’ll gain immediate access to vendors that can maximize your company’s performance.


Intended for: Customer experience professionals
Featured 2019 Speakers: TBD
Featured 2018 Speakers: Steve Sanchez (Director of Customer Success at Terminus), Tiago Paiva (CEO of Talkdesk), Des Cahill (VP and Head of CX at Oracle), and more.

Check back as we continue to update this page throughout 2019. See an event you think should be on the list? Shoot us an email at [email protected] with the details.

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