Getting all of the features and procedures within your app right takes some trial and error. So, too, do the offline processes that happen within your company. A prime example…
2017 was a milestone year for the mobile industry as the number of people connected to mobile services surpassed 5 billion globally. That means two out of three people in…
Customer success is a necessity in the SaaS world. No matter how efficient and easy you think your onboarding process is, there are always customers that need help getting started…
David Skok, venture capitalist and General Partner at Matrix Partners, pointed out in a recent article that the top two reasons that customers churn is due to either a champion…
Imagine that you have just released your new software product. So far, things seem to be going well. Customers are signing up for trials, and a healthy number of them…
We’ve all experienced friction when using a new app or service for the first time. Whether it’s a complex log-in process that requires you to secure a copy of your…
This month’s webinar, Real Talk: Facilitating Post-Sales Alignment, was dedicated to uncovering what it takes to align post-sales funnel stakeholders, like customer success and product management teams. Alignment is not…
Customer feedback is almost always the most critical input for iterating your product and supporting your users with a better experience. The problem is that companies managing to scale their…
In this month’s webinar, “4 Benchmarks You Need to Know: Customer Success + Product Management Alignment,” we welcomed three expert product management and customer success leaders: Jason Brett (ProductCamp Atlanta),…
Most organizations find SaaS solutions advantageous to stay fit in complex and dynamic business environments.
