I first wrote this article back in September of 2016 after attending a networking dinner with Lincoln Murphy. I had been seated at his table and was able to engage…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
Leaders have the unique opportunity to shape culture and support change in a way that not every employee can. Customer success leaders, in particular, have a responsibility to be the…
The new year is quickly approaching, and with it comes reflection and planning. While customer success has evolved into a foundational role within software companies, it’s still an evolving field….
Customer success teams can provide significant value to their business, but the role is still relatively new. As customer success has grown from a concept to a single person, to…
It goes without saying that a professional network is valuable, however, putting the pieces together in the early stages of your career can be difficult. Especially in a relatively new…
As a customer success leader, you and your team spend plenty of time tracking, analyzing, and improving customer health. However, have you stopped to do the same for your customer…
Customer success teams have a million and one tasks to handle on a daily basis, and having a solid set of tools can greatly improve the way your team tracks,…
So you want to make your customer success and communication process more scalable—now what? Perhaps you’ve graded your onboarding scalability and want to incorporate more customer success tech-touch points. Knowing…
Debate is what drives industries and ideas forward, and everyone has their own opinions. In this From the Experts roundup, we asked CS leaders what their opinions are on some…
