David Skok, venture capitalist and General Partner at Matrix Partners, pointed out in a recent article that the top two reasons that customers churn is due to either a champion…
Imagine that you have just released your new software product. So far, things seem to be going well. Customers are signing up for trials, and a healthy number of them…
We’ve all experienced friction when using a new app or service for the first time. Whether it’s a complex log-in process that requires you to secure a copy of your…
This month’s webinar, Real Talk: Facilitating Post-Sales Alignment, was dedicated to uncovering what it takes to align post-sales funnel stakeholders, like customer success and product management teams. Alignment is not…
Customer feedback is almost always the most critical input for iterating your product and supporting your users with a better experience. The problem is that companies managing to scale their…
In this month’s webinar, “4 Benchmarks You Need to Know: Customer Success + Product Management Alignment,” we welcomed three expert product management and customer success leaders: Jason Brett (ProductCamp Atlanta),…
Most organizations find SaaS solutions advantageous to stay fit in complex and dynamic business environments.
Building a SaaS application that delivers value to your customers is an excellent start, but your job as a member of the product team is never quite done. The next…
Doing more with less is the constant challenge faced by customer success (CS) teams working in a SaaS business. They must find new ways to scale their customer base exponentially…
On Tuesday, June 20th, UserIQ’s Chief Marketing Officer, Nicole Wojno, had the opportunity to moderate our webinar, Customer Success: Real Talk from the Trenches. We had the pleasure of hearing…
