Customer-Centricity Archives

Feb 03

0

from the experts customer success c-suite

From the Experts: Customer Success for the C-Suite By Erika Childers | Blog, Customer Success Management, Customer-Centricity | No Comments

Leaders in the C-Suite are in a unique position to guide company-wide strategy and priorities. How should team members present the benefits of being centered on customer success, though? In…

Jan 22

0

Why Customer Success Needs a Seat at the Leadership Table By Erika Childers | Blog, Customer Success Management, Customer-Centricity | No Comments

I first wrote this article back in September of 2016 after attending a networking dinner with Lincoln Murphy. I had been seated at his table and was able to engage…

Sep 19

0

Customer Success is the QB for Your Business

Customer Success is the Quarterback for Your Business By Nicole Wojno Smith | Blog, Customer-Centricity | One Comment

When it comes to attracting and retaining customers for your software company, there is no shortage of theories, opinions, and ideas about how to do it. One conversation that has…

Category: Customer-Centricity