Category: Customer-Centricity

Jan 22

Why Customer Success Needs a Seat at the Leadership Table By Erika Childers | Blog, Customer Success Management, Customer-Centricity | No Comments

I first wrote this article back in September of 2016 after attending a networking dinner with Lincoln Murphy. I had been seated at his table and was able to engage…

Sep 19

Customer Success is the QB for Your Business

Customer Success is the Quarterback for Your Business By Nicole Wojno Smith | Blog, Customer-Centricity | One Comment

When it comes to attracting and retaining customers for your software company, there is no shortage of theories, opinions, and ideas about how to do it. One conversation that has…