Customer success is a necessity in the SaaS world. No matter how efficient and easy you think your onboarding process is, there are always customers that need help getting started…
Most B2B SaaS businesses sell to and serve various categories of customers: buyers, users, admins, industries, verticals, plan types, those with or without integrations. That means segmenting your customers is…
For years, companies have effectively utilized Net Promoter Score (NPS) surveys to gauge customer loyalty and grow monthly recurring revenue. In fact, former CEO of General Electric, Jack Welch, has…
An easy way to identify who your loyal customers are is through an NPS survey. Earlier this month, we discussed best practices and strategies for executing NPS surveys most effectively….
