Let’s talk onboarding! For our third post in the Drinking Our Own Champagne blog series, we’ll be talking about the ways UserIQ uses our own platform to enhance the customer…
Customer success teams can provide significant value to their business, but the role is still relatively new. As customer success has grown from a concept to a single person, to…
For the second installment of the Drinking Our Own Champagne blog series, we will be discussing how we conduct NPS surveys and analyze the results here at UserIQ. Luckily for…
As the customer success field evolves, the need for management and executive roles has become crucial but often proves a difficult position to fill. Professionals looking to fill these roles…
It goes without saying that a professional network is valuable, however, putting the pieces together in the early stages of your career can be difficult. Especially in a relatively new…
Building and growing an organization is often a figure-it-out-as-you-go operation, especially when you’re building and growing a department that’s fairly new to most companies. Tactics and processes that previously worked…
At UserIQ, we don’t just create a customer success (CS) solution. We live and breathe our own platform every day. Over the coming months, we will be publishing a series…
If your customer success team had to quantify their impact today, could they? As the amount of data that a CS team can collect increases, so too does the need…
Customer success as a standalone role or department is still a relatively new concept in the SaaS industry. It’s come a long way in the last five years, but we…
Customer Success Managers are tasked with continually staying up-to-date with user expectations and desired outcomes, as well as doing everything they can to help customers towards those goals. While Customer…
