Customer success conversations are happening everywhere. From blog posts to speaking sessions at conferences, there are endless opportunities to join the conversation. A recent customer success resource we’re loving are…
Segment is a platform that collects, stores, and routes your user data to hundreds of the tools you use every day to make your business successful. Now, the power of…
Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy to remain in the feedback loop within your team or with your investors or…
We sat down with Emma Rose Snyder, Customer Empathy Specialist at Toast, to discuss the importance of customer empathy, how to measure it and what tips and best practices she…
If there’s one thing we love in customer success, it’s the continuous plethora of resources from the industry’s top thought leaders! Here are a few of our favorites we bookmarked…
Being great at customer success management isn’t something you just know how to do. It takes great skill, patience, and planning, and requires an understanding of how people do business…
If there’s one thing we can count on in the customer success community, it’s an abundance of resources. Especially in the New Year, we were thrilled to see such motivational…
Customer Success Managers are tasked with continually staying up-to-date with user expectations and desired outcomes, as well as doing everything they can to help customers towards those goals. While Customer…
Whether you’re a veteran or first timer, SaaStr Annual can be overwhelming. From marketing and sales to product and engineering, there are 300+ speakers and 150+ sessions to choose from….
For most, the New Year signifies a time of reflection. We think about our triumphs and failures, lessons learned, and how we can use those experiences to challenge ourselves in…
