Customer Success Manager

Who we’re looking for:

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Responsibilities:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and satisfaction.
  • Establish a trusted/strategic advisor relationship with each client and drive continues value of our products and services.
  • Develop, prepare, and nurture customers for advocacy
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues across departments
  • Program manage account escalations

Qualifications:

  • Prior experience in Customer Success/Support or equivalent history of increasing satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s)
  • Familiarity with working of clients of all sizes
  • Impeccable written and verbal communication skills
  • Detail oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multitasking environment and can adjust priorities on the fly

Requirements:

  • 2+ years of relevant experience
  • Experience working at a software company
  • Proficient in Office Software
  • You’re driven: No one needs to push you to excel; it’s just who you are
  • Eager to learn, adapt, and perfect your work; you seek out help and put it to good use
  • You want to help and serve our customers: They win, so you win!

If interested please contact: Cindy Carson, Customer Success Director
[email protected]

About UserIQ
UserIQ is a Customer Growth Platform™ that empowers SaaS companies to foster growth beyond the funnel. From adoption and retention to expansion and advocacy, UserIQ combines user intelligence, customer health, and targeted engagements to deliver what each customer needs to be successful at every moment.


UserIQ was founded in 2014 and is led by the former VP, Client Advocacy at IBM Watson & Solutions Portfolio (Rachel Orston) to help SaaS companies transform the way they engage with their customers. UserIQ graduated from the Signature program at ATDC in 2017, a startup technology business incubator for early-stage startups, and is funded by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures and BLH Venture Partners UserIQ has been named the Best B2B Startup in Atlanta by Startup Atlanta and was ranked in Georgia’s Top 10 Most Innovative Companies in 2016 and Georgia’s Top 40 Most Innovative Companies in 2017 by the Technology Association of Georgia.